IT Service Desk Assistant

1 month ago

Guelph, Canada The City of Guelph Full time

About Our Organization:
When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Job Summary:
**Your role**:

- Utilize Microsoft system center to image new and replacement computers.
- Work with the IT Service Desk to troubleshoot and correct issues related to PC replacements.
- Install and upgrade Windows software such as Word, Excel, PowerPoint etc.
- Receive work requests from the IT Service Desk. Fix problems and close tickets in a timely manner. Consults with and follow up with user when required.
- Prepare and deploy corporate mobile phones.
- Other duties as assigned.

**Qualifications**:

- Experience related to the duties listed above, normally acquired through a grade 12 diploma and currently enrolled in, or completion of, a post-secondary school degree or diploma in Information Technology.
- Experience with PC imaging, testing and software installation.
- Experience working with Windows 10.
- Excellent customer services skills with the ability to interact with City staff.
- Must possess good interpersonal skills, including oral & written communication skills.
- Intermediate skills in Microsoft Office (Word, Excel, PowerPoint and Outlook).
- Excellent organizational skills with the ability to maintain files and records.

**Rate**:
$22.07 - $27.09 per hour

**How to apply**:
**Sunday, February 5, 2023**. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

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