Parts & Service Administrator - Guelph

2 weeks ago

Guelph, Canada Reefer Sales & Service Full time

Reefer Sales and Service

Position: Parts & Service Administrator - Guelph

Location: Aberfoyle, ON

Reports into: Office Manager, and/or designate


* This is not a remote position - You are required to be on-site every day.


About The Role:


Over the past 30+ years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment, service, and support across North America. We are currently looking for a Parts & Service Administrator to support our Guelph location.


About You:

  • You are a highly driven and motivated individual with a passion for working in a fast-paced environment, logistics, transportation and culture, with the objective of delivering premium service experience in an established market presence that reflects our company’s core values: Family, Loyalty, Integrity and Quality.
  • You possess exemplary interpersonal skills, pride yourself on your ability to provide exceptional service and thrive in a fast-paced team environment.


Duties:

  • Work with a positive and professional attitude and communicate effectively and efficiently with customers.
  • Support company operations by maintaining office systems such as designing filing systems and organizing office operations.
  • Maintain the daily installation report to track ongoing projects and schedules for Sales Coordination – Process LPO (Local Purchase Order) requests.
  • Assist with the coordination and activities of service technicians.
  • Ensure accurate and real-time updates on all completed work and communicating with customers.
  • Assist in generating repair estimates using our business software.
  • Complete the opening, closing, and invoicing of repair orders promptly and effectively while also monitoring and managing the work in progress.
  • Organizing and filing repair orders and other paperwork.
  • Assist with inbound phone traffic and emails.
  • Sort and place materials on racks, shelves or bins according to organizational standards.
  • Assist in counting of physical inventory.
  • Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
  • Perform various other tasks as required.


Requirements:

  • Extremely detailed and well-organized individual.
  • Excellent communication skills in English, both written and verbal.
  • Ability to adapt in high pressure situations.
  • Self-motivated and disciplined to work with minimal supervision.
  • Strong computer skills, with intermediate abilities in Microsoft Office, specifically Excel.
  • Previous experience in the transportation industry, or a related parts/admin role is preferred.
  • High School Diploma or equivalent.
  • Ability to meet the physical demands of the job (standing, lifting, pushing, pulling…etc.)


This role includes competitive compensation and eligible benefits (medical, dental, vision) after completing your probationary period of (3) months of active employment.


Reefer Sales & Service is proud to be an equal opportunity employer. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion, disability status, or any other applicable characteristics protected by law.


Accommodation is available on request for candidates taking part in all aspects of the selection process. Information received relating to accommodation will be addressed confidentially.

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