Team Lead

2 weeks ago

Ottawa, Canada SE Health Full time

**ROLE SUMMARY**:
P_rovide team leadership by maintaining staff coverage and providing coordination support to peers._

**RESPONSIBILITIES**:

- Act as primary contact for Admin support to problem solve sick calls and book-offs
- Assist Admin team to decide appropriate coverage for sick calls and book-offs to ensure manageable workloads
- Provide team support by responding to immediate issues in scheduling.
- Liaise with Oncall/District Supervisor to report issues and/or seek direction.

**REQUIREMENTS**:

- Availability on request for evenings, days and weekends
- Excellent communication and interpersonal skills
- Ability to effectively interact with staff and management
- Demonstrated customer service, problem solving and organization skills
- Ability to prioritize and handle multiple tasks
- Past experience preparing staff schedules is preferred
- Minimum 2 year experience in a Service Coordinator role
- Must be strong in all disciplines (Nsg, PSW, E-Rehab, Private Pay, CSR)
- Must have knowledge of Champlain processes
- Ability to develop SOP’s, Process Maps
- Proficient in Microsoft office computer skills
- Provide excellent critical thinking, and conflict resolution skills are necessary
- Excellent Team building skills
- Familiarity with community health care services and client service
- Adaptability and an ability to deal with uncertainty
- Ability to deal with tight deadlines
- Proficiency in Procura, Celltrak, HPG and CIS is necessary
- Exceptional organization, planning and time management skills

**About SE Health**

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

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