IT Team Lead

2 weeks ago

Ottawa, Canada Immigration, Refugees and Citizenship Canada Full time

**IT-03 Team Lead Opportunity **at Immigration, Refugee and Citizenship Canada.

**--- Hiring Opportunity ---**

IRCC is hiring a Bilingual **Team Lead (IT-03, CBC Opportunity)**.
- Please see details below:_

**Classification: IT-03**
**Tenure: Casual**
**Location: Ottawa, Ontario (hybrid) NCR**
**Language: Bilingual Imperative (CBC)**
**Clearance: Secret**

**Core Responsibilities**:

- Leading operational support and project teams responsible for delivering desktop support services and projects;
- Developing and implementing individual and team work-plans;
- Coaching, mentoring and supervising employees, students and contractors or matrixed project team members;
- Interpreting client expectations, defining requirements and delivering excellent support services to internal and external customers and stakeholders;
- Writing effective technical documentation and client communications;
- Creating, improving, documenting and managing processes and procedures within a central document repository/website;
- Assisting in human resource activities.
- Provides solutions or helps team members develop solutions to complex Issues; including coordinating multi-disciplinary meetings;
- Acts as a point of escalation for team members, and further escalates concerns to Senior Leadership;
- Attends multi-disciplinary meetings and speaks on behalf of the team.
---------------------------------------------------------------------------------
- **--- Opportunité d'Embauche ---**

IRCC embauche un agent Chef d’équipe **(IT-03, CBC Opportunité)**.
- Veuillez voir les détails ci-dessous:_
**Classement: IT-03**
**Durée Mandat: Occasionnel**
**Lieu de travail: Ottawa, Ontario (hybride) RCN**
**Langue: Bilingue Impératif (CBC)**
**Niveau de sécurité: secrète**

**Besoins nécessaire**:

- Diriger des équipes de soutien opérationnel et de projet responsables de la prestation de services et de projets de soutien de bureau
- Développer et mettre en œuvre des plans de travail individuels et d'équipe
- Encadrement, mentorat et supervision d'employés, d'étudiants et d'entrepreneurs ou de membres d'équipes de projet matricielles
- Interpréter les attentes des clients, définir les exigences et fournir d'excellents services de soutien aux clients et intervenants internes et externes
- Rédiger de la documentation technique et des communications pour clients
- Créer, améliorer, documenter et gérer les processus et les procédures au sein d'un référentiel de documents
- Participer aux activités des ressources humaines.
- Fournit des solutions ou aider les membres de l'équipe à développer des solutions à pour des problèmes complexes
- Coordonner de réunions multidisciplinaires
- Agir comme un point d'escalade pour les membres de l'équipe et exprimer davantage à la haute direction ses préoccupations
- Assiste aux réunions multidisciplinaires et parler au nom de l’équipe

**Salary**: $91,483.00-$113,503.00 per year

**Benefits**:

- Employee assistance program
- Flexible schedule
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON K1P 6A6: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Ottawa, ON K1P 6A6

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