General Manager

5 months ago

Richmond, Canada Staples Full time

**Some of what you do**

As the General Manager, you’re responsible for enabling our work, learn, and grow culture; for our customers and associates. You model and nurture a customer centric culture built on connecting, sharing, and partnering to help our customers achieve their working and learning goals. You inspire our customers, associates and community; delivering financial results and achieving operational excellence. You foster an environment in which associates develop skills and knowledge, and where they feel engaged and empowered.
- Provide leadership and shape the customer centric culture at the store.
- Build your community network and nurture the customer experience.
- Lead referral-based business development to grow sales and customer loyalty.
- Develop and execute SolutionShop (printing, digital marketing, shipping and tech services) business development strategies.
- Drive and encourage team for referral-based business development
- Provide team leadership through hiring, onboarding, coaching and development
- Manage costs and meet all operational and financial metrics.
- Manage and inspire the overall operational excellence and customer experience for your store. This includes overseeing all legislative and compliance standards are maintained.
- Oversee asset protection procedures, privacy standards and drive compliance.
- Participate in district and regional initiatives, projects and meetings to learn and grow in your role as a leader.
- Act as an agile change leader, embracing change and owning the change and communication plans to ensure successful execution.
- Lead a culture of engagement through ongoing learning, talent development, succession planning and the use of the performance management processes in the store.
- Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.

**Qualifications**:
**Some of what you need**
- 5 years of Retail Management experience (as a general manager or any other sector focused on customer experience)
- Proven track record of achieving customer service excellence and driving sales results, while maintaining positive team culture
- Focus on building partnerships and community
- Advance-level in communication, able to inspire and lead a team
- Comfort with technology
- Be a dynamic, inspiring partner to our customers and for our associates
- Curious
- Approachable
- Passionate
- Solutions Finder

**Some of what you will get**
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

**Additional Information**
- This role works in a retail store environment involving fast paced and some moderate physical aspects to the role in merchandising. This role involves walking for the majority of the day.
- We’ll also ask you to work a variety of shifts including evenings and weekends.

Type d'emploi : Temps plein, Permanent

Salaire : à partir de 70 000,00$ par heure

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vie
- Congés payés
- Nourriture à Prix Réduit ou Gratuite
- REER Collectif
- Stationnement sur place

Flexible Language Requirement:

- Français non requis

Horaires de travail:

- Du Lundi au Vendredi
- Fins de semaine au besoin

Types de paie supplémentaire:

- Commissions

Formation:

- DEC (Souhaité)

Expérience:

- gestion: 5 ans (Souhaité)
- Service à la clientèle: 5 ans (Souhaité)

Lieu du poste : En présentiel

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