General Manager
6 months ago
The General Manager for our Newmarket location is expected to perform a variety of duties that relate to client care and service delivery:
They are expected to be accountable for providing the highest level of quality service to all CAREGivers, clients and family members by effectively managing the service delivery group to ensure we meet, if not exceed, our customers’ needs through commitment to service excellence
The General Manager is responsible to expand and drive all aspects of the business through the development of a culture revolving around continuous improvement, Key Player mentorship & growing Home Instead’s reputation in the community. Furthermore, the General Manager is accountable for all aspects of business development resulting in sales growth and achievement of world class net promoter scores.
- They continuously evaluate the Business Plan with the service delivery group to ensure high quality care, client satisfaction and to move the business forward to achieve projections through building and maintaining senior-level customer relationships through consultative selling while promoting Home Instead from a partnership perspective
They are responsible for the Recruitment and Retention of quality CAREGivers, the development of the CAREGiver skills and ensuring their satisfaction within our organization which is paramount to quality service delivery
They are responsible for the delivery of compatible CAREGivers to our clients in a swift and prompt manner
They are responsible to ensure a robust Quality Assurance program is executed and accomplished whereby identifying areas of opportunity to increase service hours, selling in a service culture and develop strong relationships with the RPN’s in our community by being responsive to their needs
The General Manager is responsible for the overall health of the organization and the culture within the office. This will be accomplished in many ways but primarily through supportive leadership where the General Manager is continually coaching and mentoring the team and setting good examples of service excellence, behavior and positive attitude
Ultimately, the General Manager is accountable and responsible for the growth of our reputation in the community, Key Player growth & team performance, growth of business sales and the growth of quality service and CAREGiver & client satisfaction.
Primary Responsibilities:
- Ensure that yourself and your department build trust by reflecting the Brand Promise of
Home Care Inc. an independently owned and operated Home Instead franchise):
We will deliver, without exception, on every commitment we make to you and your loved ones.
- Reflect our Guiding Principles in every encounter to allow us to exceed every expectation of our CAREGivers & clients:
Lead Operations:
- Adhere to all procedures as mandated by our Quality Management System.
- Adhere to all Home Instead Franchise Standards.
- Develop and manage the annual franchise operational plan and budget.
- Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.
- Ensure that all key business indicators are met or exceeded including sales growth, CAREGiver to client ratio, conversion, close, DSO, client and CAREGiver satisfaction and CAREGiver turnover.
- Develop and manage all critical numbers of the business and report them to the Vice President, Operations.
- Manage outcomes of all department activities and direct changes that will drive achievement of operational goals.
- Provide leadership and management of all Key Players which affect operational efficiency and achievement of the operational goals.
- Meet weekly for team meeting & chair daily huddles with the team each day at the same time for consistency.
- Meet with each direct report for a 1:1 weekly for 45 minutes.
- Participate in all CAREGiver meetings.
- Develop and implement quarterly accountability meetings with each key player focusing on their growth and development.
- Manage, mentor and coach each member of the operational staff to ensure the needs of the client, employee, and company are consistently being met.
- Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.
- Support and maintain our high standards for process and improvement set forth in our Quality Management System while making certain the day to day operations and tasks are in full compliance of the procedures.
- Develop relationships with referral providers in residences where our clients and potential clients reside (retirement, LTC, hospice, hospital)
- Perform all phases of consultative sales process, including preparation and documentation, with all Care Consultations and Quality Assurance visits to ensure your confidence in your recommendation of appropriate Home Instead services and additional community resources
- Maintain and nurture existing referral ac
-
General Manager
6 months ago
Richmond Hill, Canada Moxie's Grill & Bar Full timeRichmond Hill, ON Full-time, Permanent $65,000 - $85,000 a year **Overview** Our passion is for people who deliver industry leading hospitality to our guests every day. Do you love leading large teams? Being challenged? Opportunities for career growth? **We are looking for experienced General Managers who LOVE hospitality and have a desire to help us...
-
General Manager
5 months ago
Richmond Hill, Canada New Italian Restaurant Full time**Responsibilities**: - Oversee all aspects of the restaurant, including but not limited to, staffing, inventory management, customer service, and financial performance - Develop and implement strategies to increase revenue and profitability - Hire, train, and supervise staff to ensure high-quality service - Able to step in all service roles if required...
-
General Manager
6 months ago
Richmond Hill, Canada Moxies Full timeWe are looking for an incredible General Manager to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like you to personify the magic and precision of the overall restaurant experience, all the while providing best-in-class leadership to an awesome group of people. The Senior...
-
General Manager
6 months ago
Richmond Hill, Canada Lone Star Texas Grill Full timePosition: General Manager Location: 157 York Blvd, Richmond Hill, ON L4B 4A7 Job Type: Full Time Job Description We are looking for engaging and fun leaders who will help run a successful restaurant business, and manage a team of culinary & service staff. Our Lone Star managers are part of a team that brings our company policies and...
-
Automotive General Manager
2 months ago
Richmond Hill, Canada Plaza Kia Full time**Plaza Automotive Group is a part of one of the fastest-growing Automotive Groups in Canada. Family-owned and operated, the Plaza Auto Group is getting prepared to take the next step in our expansion, and we are looking for quality leaders to join our team.** **Currently, we are looking to Hire a General Manager at our Plaza Kia Location in Richmond Hill...
-
General Manager
2 months ago
Richmond Hill, Canada Sorak Group Full time*Job Overview* As a General Manager, you will oversee the daily operations of our restaurant, ensuring exceptional customer service, efficient kitchen operations, and a welcoming dining experience for all patrons. *Duties* - Manage and lead a team of restaurant staff, including servers, cooks, and bartenders - Ensure compliance with food safety regulations...
-
General Manager
6 months ago
Richmond Hill, Canada Home Instead Full timeThe General Manager is expected to perform a variety of duties that relate to client care and service delivery: They are expected to be accountable for providing the highest level of quality service to all CAREGivers, clients and family members by effectively managing the service delivery group to ensure we meet, if not exceed, our customers’ needs through...
-
General Manager
3 months ago
Richmond Hill, Canada Eakom Universal Inc. Full time(NOC 00015) Company business address: 9580 Yonge Street, Unit 9, Richmond Hill, Ontario, L4C 1V6. Job duties: Manage and direct the activities of the business. Identify potential retail partners and establish initial contact. Discuss and finalize terms of sale, including pricing, delivery schedule, and payment terms. Develop and maintain strong...
-
General Manager Designate
6 months ago
Richmond Hill, Canada Moxies Full timeWe are looking for an incredible General Manager Designate to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like you to personify the magic and precision of the overall restaurant experience, all the while providing best-in-class leadership to an awesome group of people. The Senior...
-
General Manager
1 month ago
Richmond Hill, Ontario, Canada beBee Professionals Full time $45,000 - $65,000beBee Professionals in Richmond Hill is seeking a talented General Manager to oversee the daily operations of our restaurant. The successful candidate will have a strong background in restaurant management, excellent leadership skills, and a passion for delivering exceptional customer service.Responsibilities:Manage the restaurant's overall operations,...
-
Automotive General Manager
2 months ago
Richmond Hill, Canada Eakom Universal Inc. Full time(NOC 00015) Company business address: 9580 Yonge Street, Unit 9, Richmond Hill, Ontario, L4C 1V6. Job duties: Manage and direct the activities of the business. Identify potential retail partners and establish initial contact. Discuss and finalize terms of sale, including pricing, delivery schedule, and payment terms. Develop and maintain strong...
-
General Manager
5 months ago
Richmond, Canada Splitsville Entertainment Riverport Full timeWe are looking for a dynamic and energetic **General Manager** in our Riverport centre, who embodies top level hospitality and leadership to join our team. The **General Manager** is integral to the overall success of the entire centre. The General Manager is responsible for instilling a culture of hospitality and excellent guest service while overseeing...
-
General Manager
5 months ago
Richmond Hill, Canada iKids Montessori Academy Full timeEducation: - Expérience: **Education**: - College/CEGEP - Business administration and management, general - Finance, general - or equivalent experience **Tasks**: - Allocate material, human and financial resources to implement organizational policies and programs - Authorize and organize the establishment of major departments and associated senior staff...
-
General Manager
6 months ago
Richmond, Canada BRUNO Restaurant & Bar Full timeWe are always looking for individuals that are looking to Grow and Develop as new opportunities continue to be available in this expanding company. Club Versante is looking for a hospitality driven Restaurant General Manager to strengthen the team. Job description We strive for a premier culture that encompasses teamwork, collaboration, and values. There...
-
General Manager
5 months ago
Richmond, Canada Bay Resource Group Full time**General Manager Operations and Marketing** The Company is a small dynamic flooring distributor with operations across Canada and in the US. The General Manager will optimize the company's operating capabilities, employ strategies to maximize customer satisfaction and manage marketing initiatives. The GM will assist in compiling the company's budget, and...
-
General Manager
1 month ago
Richmond, Canada White Spot Full timeDo you enjoy working in a friendly family-like environment? How about making a difference and leading a team? White Spot is renowned as a place for everyone and every occasion, and for providing a warm welcome, familiar comfort, and unique tasting food. We’re an iconic brand, the longest running restaurant chain in Canada, and we’re proud of our special...
-
General Manager
3 months ago
Richmond, Canada ND Supplies Inc. Full timeWe are ND Supplies (_**ndsupplies.ca**_) and we are seeking a dynamic and experienced General Manager (GM) to lead our cannabis packaging company specializing in B2B licensed producers across Canada. We are seeking a highly skilled GM to restructure, stablize, and drive our business forward with their strong leadership skills. **Why Join Us?** This is a...
-
General Manager
5 months ago
Richmond Hill, Canada WD Swim Richmond Full time**Summary**:Oversees the quality and success of WD SWIM School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Responsible for exhibiting an ability to achieve the financial targets for WD SWIM as outlined in the annual budget...
-
General Manager
6 months ago
Richmond Hill, Canada White Dolphin Swimming Club Full time**Summary**:Oversees the quality and success of WD SWIM School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Responsible for exhibiting an ability to achieve the financial targets for WD SWIM as outlined in the annual budget...
-
General Manager
5 months ago
Richmond Hill, Canada Club Pilates York Region Full time**Company Overview**: **Position**: **Requirements**: - Minimum of 3 years in a sales-oriented role. - At least 2 years in a Management position. - Proficiency in cultivating sales and mentoring Sales Associates. - Aptitude for managing and optimizing multiple revenue streams, including memberships, retail, private training, and teacher training. -...