Program Supervisor

2 weeks ago

Abbotsford, Canada The Elizabeth Fry Society of Greater Vancouver Full time

**The Elizabeth Fry Society of Greater Vancouver (EFry)** is a charitable organization that supports women, girls, and children at risk, involved in or affected by cycles of poverty, addiction, mental illness, homelessness, and crime.

With a main office located in the unceded, traditional territories of the Coast Salish peoples in what is now called New Westminster, this is a meaningful opportunity to join the Executive Leadership Team of an impactful and highly regarded not-for-profit organization that delivers a wide range of programs and services across Metro Vancouver and Victoria, British Columbia.

**Reporting to the Director of Clinical Programs, the Program Supervisor **oversees the **Sequoia Firth Residence Program**. Located in Abbotsford, the Sequoia at Firth Residence Program serves women and gender diverse people with severe and high-risk substance use dependency as a primary concern and who may have co-occurring moderate mental health care needs. The average length of stay in this program is 3-months, or longer when clinically indicated. The program is strengths-based, trauma-informed, culturally safe, and concurrent disorder capable care delivered through evidence-based therapeutic interventions. The goal of the program is to provide evidence-based psychosocial treatment, education, and support to reduce problematic substance use, improve overall health and social wellbeing, and ultimately reduce the risk of death due to overdoses and infections. The program will feature both stabilization and therapeutic/treatment interventions.

The program supervisor oversees a multidisciplinary staff team that operates on an awake around the clock basis, supporting women with individualized case management, goal planning and the coordination of services to reduce the harms of substance use dependence, and support the transition from live-in services and supports to independence.

**KEY RESPONSIBILITIES**:

- Manage the program, ensuring organizational goals, legislative requirements and accreditation standards are being met.
- Work with funders and EFry management to ensure program deliverables are achieved.
- Provide direct supervision to program staff, including coaching, performance evaluation and management.
- Responsible for recruiting and retaining program staff.
- Oversee Referral system, screening, admissions, case conferences and case management.
- Responsible for program development and ensuring alignment with best-practice guidelines and the model of care.
- Manage Budgets
- Maintain records, data and performance evaluations internally and for stakeholders.
- Develop and maintain relationships with stakeholders in the community
- Perform other related duties as required.

**QUALIFICATIONS**:

- Registration with a professional or regulatory body (e.g. BCCSW, BCACC, BCCP), or ability to register
- A master's degree Social Work, Counselling, Psychology or related field, or equivalent combination or education and experience totaling 5 years.
- Three (3) years of previous, direct program delivery experience in the community social services sector, or health sector with demonstrated working knowledge of a like and similar community-based program where related provincial and community support is required.
- Working knowledge of women’s issues, substance use treatment, harm reduction, opioid agonist therapy (OAT), co-occurring disorders, criminal justice system, homelessness, trauma, poverty, reintegration practices, and community resources.
- Working knowledge of the Community Care and Assisted Living Act and Regulations, Income Assistance and Substance Use Services; knowledge of criminal justice systems (provincial and federal) is an asset
- Performance management experience within unionized environments.
- Experience with strength-based approaches.
- Exceptional data collection, reporting, administrative, management, and organizational skills.
- The ability to function independently and frequently under pressure while managing concurrent needs and problems, including critical incidents, emergency situations, and providing consultation and support to programs on a rotational, on call basis.
- Demonstrated ability to provide strong leadership, including the ability to motivate teams and ensure effective teamwork.
- Ability to mentor and supervise a diverse team of workers.
- Strong communication skills, both written and verbal.
- Ability to provide guidance to staff in developing appropriate client care plans and goals consistent with community care licensing standards.
- Must possess solid judgement, problem solving, critical thinking, analytical skills, and the ability to perform while under pressure.
- Ability to lift up to 30 lbs.

**ADDITIONAL JOB REQUIREMENTS**:

- Standard First Aid with CPR-C.
- Evidence of COVID-19 vaccination status.
- Evidence of a Tuberculosis Test and compliance with the TB Control Program.
- Doctor’s Note of fitness required.
- Satisfactory Criminal Record Review (

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