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Guest Services Supervisor

4 months ago

Dartmouth, Canada Best Western Plus Dartmouth Full time

We are looking for a Guest Services Supervisor who is able to carry out the duties of a Front Desk Agent while supervising others carrying out the same duties. The supervisor is also responsible for making decisions about service recovery, safety & security as well as communicating directly with the management team any service issues requiring intervention.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate

Requirements and skills **Experience working with the public is an asset**
- **Customer service attitude**:

- Excellent communication and organizational skills

**Job Types**: Full-time, Permanent

**Salary**: From $15.50 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Dartmouth, NS: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person