Manager of Inflight Service, Training and

2 weeks ago


Toronto, Canada Sunwing Travel Group Full time

**Join us in making vacation dreams come true**
****

**W**
**ork Perks***:

- Remote and/or Hybrid Work Opportunities
- Great travel perks
- _ Goodlife_ Corporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price
- Opportunity to give back through our social responsibility initiatives

**What You’ll Do**:

- _ Publish Service and Cabin Safety Manager Manuals and revise as required._
- _ Issues all service related information as required by the Department._
- _ Design all training programs for both online and in-class courses. Track all training completions._
- _ Build Lesson Plans for both Service and CSM Initial and Annual Training courses. _
- _Recruit all Instructors as needed._
- _ Facilitate the train-the-trainer programs to ensure all instructors are proficient with the delivery of our training._
- _ Coordinate all requirements for training at each base and schedule instructors accordingly._
- _ Ensures all data is updated in sales devices for onboard sales._
- _ Assist in the design of any new services offered onboard and communication to crew._
- _ Acts as key contact with Excursion provider to update crew on this service offering. Will communicate all updates to crew._
- _ Follows up on all handheld computer issues with provider._
- _ Works closely with _InFlight_ Product team _
- _Prepares documentation and communicates all _adhoc_ flight information to Cabin Crew Members_

**What You’ll Need**:

- _ Minimum two years _InFlight_ experience_
- _ Experience with manual publication and online course development_
- _ Strong interpersonal and organizational skills_
- _ Excellent communication and leadership skills_
- _ Previous experience developing and facilitating training programs _
- _Excellent time management skills to meet all required deadlines _
- _Intermediate to Advanced computer skills which include MS Office, Excel, _Powerpoint_, Storyline and Adobe Presenter_

**About Us**:
*


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