Team Leader, Inflight Experience

3 weeks ago

Toronto, Canada Lynx Air Full time

Are you excited about the prospect of joining a startup organization?

Interested in being a part of the changing skies in Canada and beyond?

Want to work with world-class leaders who have extensive industry know-how?

Curious about how it feels to contribute and join Canada’s newest airline while redefining affordable air travel?

If so, we have an exciting opportunity for you

**WHO WE ARE**:
Let your career fly with Lynx Air, Canada's newest ultra-affordable airline. Our mission is to make air travel accessible for all, by offering low-cost, safe and customer-first flying experiences. With airfares sky-high in Canada, we're here to change the game

Our brand-new fleet of Boeing 737 MAX planes will take Canadians to select Canadian and USA destinations at an ultra-affordable price point and we're excited to be building our team that will help us get there. With backing from prominent investors, we're poised to revolutionize the Canadian airline industry.

Join our team and be part of the changing skies of Canadian aviation

**ABOUT THE ROLE**:
Do you have a passion for developing and supporting others? We are looking for a motivated & dynamic individual to join the Inflight team as a permanent full-time Team Leader, Inflight Experience & Performance. You will report to the Director, Inflight and be responsible for leading the day-to-day inflight cabin crew performance. This position is an integral part of the inflight team and provides great opportunities for development and growth.

**WHAT YOU WILL BE DOING**:

- Model organizational values, culture, and behavioural competencies, as well as Infight’s policies, procedures, and regulations
- Manage Cabin Crew performance/reporting/documentation
- Complete on-board line checks and line indoctrinations and develop Line Support Crew
- Commit to the development and engagement of the cabin crew through individual and group assessment, feedback, and coaching
- Support Cabin Safety Training team as required
- Develop and lead Inflight Passenger Experience, including training
- Work in partnership with other operational teams to evolve the Passenger Experience
- Collaborate and work in partnership with onboard catering and vendor teams
- Create an environment that promotes culture, and engagement, and drives retention
- Foster a positive and productive workplace by being a team player, showing a willingness to learn and having a positive attitude
- Take ownership of building positive working relationships with all Cabin Crew
- Demonstrate that you are adaptable and be an advocate for change with a forward-thinking approach

**WHAT YOU BRING TO THE ROLE**:

- Previous experience in a leadership/management role
- Strong critical thinking and decision-making skills are a must
- Excellent oral and written communication skills combined with a practical coaching ability
- Proven organizational and time management skills are required
- Self-starter, high work standards and the ability to work with mínimal supervision
- Work in the YYZ office space and have flexible availability, may include evening and overnight work schedule (as required)

**WHAT YOU WILL GET FROM US**:

- Industry competitive salary
- The chance to be part of building something from the ground up. Aggressive growth plans of the organization mean there is no limit to how far you can grow your career with the organization
- An environment that promotes a healthy work-life balance
- Open and collaborative work environment. You bring your great ideas, and we will put them to action
- Comprehensive benefits plan
- The opportunity to travel where we fly

We're an Equal Employment Opportunity employer that places value on the strength that diversity brings to the workplace and that prohibits discrimination or harassment of any kind. Our employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, age, disability status, or any other characteristic protected by applicable law. We encourage all applicants who meet the requirements for the role to apply.

**Posting Close Date: May 15, 2023 (Please note the posting will close at 1700 MST)**

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