Customer Account Coordinator

2 weeks ago


Vancouver, Canada Seaspan Marine Full time

**Customer Account Coordinator**:
The Customer Account Coordinator will be responsible for the oversight, reporting and analysis of day to day customer billings, accounts receivable, and collections. Further, will be responsible for providing input and refinement to processes, policies and will implement best practices. This role requires the Employee to liaise with customers to ensure invoices are paid within acceptable terms and resolve discrepancies with customer invoices and payment.

**Duties/Accountabilities**
- Coordinates Customer Collections & Credits
- Monitoring and coordinating customer account status and the days’ outstanding sales
- Reviewing and coordinating the customer credit process for customers, including credit approvals and limit monitoring
- Reporting of customer account status and metrics to commercial groups
- Liaising with customers on account issues, collections and invoice/billing issues
- Provide customer direct reporting, as required;
- Supporting Commercial team with customer billings, operational systems and process support, and collections;
- Maintaining and updating pricing, tariff, contract tables, issues and any related tables within operating systems, on periodic basis;
- Resolves customer billing and invoicing discrepancies in a real-time manner, identifying root cause issues and recommending process improvements;
- Prepares manual invoicing requests, as needed;
- Identifies, co-ordinates and conducts workshops to improve current processes;
- Other duties as required

**Education and Experience**
- High School graduation plus at least one year of post-secondary education in a related field
- A minimum of 3 years experience in a customer service, accounts receivables, collections, credit and billing
- Experience in process improvement and computer system implementations would be an asset
- Experience in working in a logistics is preferred

**Skills, Knowledge and Required Competencies**
- Excellent customer service skills and the ability to handle customer inquiries and complaints effectively
- Solid understanding of accounting concepts
- Strong analytical skills
- Strong organization and time-management skills
- Well-developed interpersonal skills. Ability to get along well with diverse personalities and be a great teammate
- Ability to establish and maintain effective working relationships
- Advanced knowledge of Microsoft Office Applications (excel, power point, word)
- ERP system experience is required (JD Edwards knowledge is an asset)



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