Customer Account Manager

2 weeks ago


Vancouver, Canada Clio Full time

-Clio
is more than just a tech company-we are a global leader that is transforming the legal experience for all by
bettering the lives of legal professionals
while
increasing access to justice

Summary:
We are currently seeking a Customer Account Manager to join our Customer Enablement team. This role is for tenacious and driven individuals who are customer first naturals. This role has been designed to ensure maximum health for Clio customers who are through their onboarding period and may need a little additional help or could be (or become) a Clio promoter.

What your team does:
Our Account Management team is accountable for a large and diverse account base in terms of legal coverage: different law types (criminal, corporate, family for example), different customer types (lawyers, paralegals, office staff etc.), varied firms sizes and a varied workload. The team works to quickly connect with a customer on delivering value, and enable the relationship to guide the customer to first value, further value or away from churn. Account managers also take on any incoming refund requests and some accounts who may be looking to cancel.

What you'll work on:
- Directly impacting important KPIs such as proactive churn prevention, adoption, expansion, customer retention, plus various project deliverables;- Proactively reaching out to customers to ensure they are receiving value from Clio;- Re-engaging customers with Clio usage through your understanding of the product, customer personas and the value available to our customers;- Consistently exceeding sales targets. Identifying, acting upon, and converting revenue opportunities;- Providing analysis on conversion success, and iterating on opportunity type;- Managing and retaining incoming lifecycle opportunities such as refunds and escalations

What you may have:
- 2+ Customer Success/Service/Support experience- 2+ years in an account manager or similar function- Sales experience- Experience working in or closely with Sales organizations- SaaS experience

Serious bonus points if you have:
- Salesforce experience

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to
- diversity, equity and inclusion

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at



  • Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: We are currently seeking a Customer Account Manager to join our Customer Enablement team. This role is for tenacious and driven individuals who are customer...

  • Account Manager

    Found in: Talent CA C2 - 1 day ago


    Vancouver, Canada Ntirety Full time

    POSITION PURPOSE:The Account Manager will be part of our expanding Professional Services team, which is focused on creating and maintaining client-facing website projects based on the WordPress content management system. This is a key role for our growing team and will be working closely with Sales and Professional Services website developers to gather...

  • Account Manager

    2 days ago


    Vancouver, Canada Resolver Full time

    Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._ As an Account Manager (aka Customer Success Manager), you play a critical role in the growth of Resolver. You’ll focus primarily on expanding our existing customers’ engagements through cross-selling, expansion and upselling. You’ll combine...


  • Vancouver, Canada West X Business Solutions Full time

    **Responsibilities**: **1. Order Entry**: - Accurately and efficiently process customer orders into the system. - Verify order information, including pricing, quantities, and product details. - Coordinate with different departments to ensure timely order fulfillment and delivery. - Resolve any order discrepancies or issues in a prompt and professional...

  • Account Manager

    6 days ago


    Vancouver, Canada Resolver Full time

    Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._ As an Account Manager (aka Customer Success Manager), you play a critical role in the growth of Resolver. You’ll focus primarily on expanding our existing customers’ engagements through cross-selling, expansion and upselling. You’ll combine...


  • Vancouver, Canada Quadient Full time

    Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC family! We are looking for a Customer...

  • Account Manager

    1 week ago


    Vancouver, Canada Fresh Direct Produce Full time

    Are you looking for new opportunities for growth? Would you like to be part of a dynamic and entrepreneurial team? As one of Canada's Best Managed Companies, Fresh Direct Produce is looking for an independent and self-driven individual to join our team. Reporting to the Sales Manager, you will be a strategic partner for our customers, providing a high level...

  • Customer Success Manager

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada Quadient Full time

    Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC familyWe are looking for a Customer...

  • Account Manager

    7 days ago


    Vancouver, Canada TongCheng Travel Holdings Full time

    TongCheng Travel Holdings is one of the two largest OTAs in China, distributing accommodations through WeChat channels **Responsibilities**: - Develop and maintain strong relationships with key accounts - Identify and pursue new business opportunities within the market - Negotiate contracts and pricing agreements with clients - Analyze market trends and...

  • Account Manager

    Found in: Talent CA 2A C2 - 2 weeks ago


    Vancouver, Canada Bloom Recruitment Inc Full time

    Bloom Recruitment is in search of an Account Manager with MSP experience to join our client's team immediately.As an Account Manager, you will be the key liaison between customers and the technical team. You will be responsible for cultivating strong, long-term relationships with clients, understanding their unique business needs, and ensuring that products...

  • Account Manager

    Found in: Appcast CA A2 P - 2 weeks ago


    Vancouver, Canada Bloom Recruitment Inc Full time

    Bloom Recruitment is in search of an Account Manager with MSP experience to join our client's team immediately.As an Account Manager, you will be the key liaison between customers and the technical team. You will be responsible for cultivating strong, long-term relationships with clients, understanding their unique business needs, and ensuring that products...

  • Account Manager

    Found in: Whatjobs CA C2 - 2 weeks ago


    Vancouver, Canada Bloom Recruitment Inc Full time

    Bloom Recruitment is in search of an Account Manager with MSP experience to join our client's team immediately. As an Account Manager, you will be the key liaison between customers and the technical team. You will be responsible for cultivating strong, long-term relationships with clients, understanding their unique business needs, and ensuring that products...

  • Account Manager

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago


    Vancouver, Canada Bloom Recruitment Inc Full time

    Bloom Recruitment is in search of an Account Manager with MSP experience to join our client's team immediately.As an Account Manager, you will be the key liaison between customers and the technical team. You will be responsible for cultivating strong, long-term relationships with clients, understanding their unique business needs, and ensuring that products...


  • Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are...

  • Account Manager

    3 days ago


    Vancouver, Canada Barricades & Signs Ltd. Full time

    **ABOUT US**: Barricades and Signs is the industry leader for all traffic safety needs in Western Canada. Since 2004, Barricades and Signs has experienced steady growth and can support small scale projects to large scale infrastructure needs. We offer a full range of roadside safety products and onsite traffic services to our customers. We treat our...


  • Vancouver, Canada HealthHub Solutions Full time

    HealthHub Patient Engagement Solutions is a Canadian technology company dedicated to bringing innovative digital solutions to the Canadian healthcare industry. Our products include integrated bedside terminals (IBTs) and the native myHealthHub operating system, which is a fully integrated platform to develop tools for healthcare professionals. Some of our...


  • Vancouver, Canada TE Connectivity Full time

    T**E Connectivity's Account Management Teams** are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with customers in assigned geographic territory, industry or accounts. Are you a self-starter, a go-getter, and have a passion for serving utility clients as a strategic...


  • Vancouver, Canada Gate Gourmet Full time

    We’re looking for motivated, engaged people to help make everyone’s journeys better. What we’re looking for: We’re seeking a dynamic professional who has a passion for customer service. A charismatic problem solver who can be a key point of contact for our customers and one who acts as a liaison to ensure our customer’s expectations are...

  • Account Manager

    Found in: Talent CA 2 C2 - 1 week ago


    Vancouver, Canada CB Canada Full time

    Primary Function: Manage an account portfolio of approximately 45-60 large size customers, including National Accounts and contract customers. Develop sales plans that effectively market Grainger's value proposition to customers in their account territories to drive profitable sales growth. Utilize Sales Management System (SMS) to understand customer needs...

  • Account Manager

    2 days ago


    Vancouver, Canada SkyHive Technologies Inc. Full time

    **What You Can Expect** All SkyHivers are rewarded with truly unique professional experiences. We work hard and are passionate about our mission and our customers. We support each other and work in a highly collaborative, engaging environment to make a positive impact on the world. We encourage you to reach out to any SkyHive employee to hear their...