Collections Maintenance Assistant

3 weeks ago


Waterloo, Canada University of Waterloo Full time

Overview:
The University of Waterloo Library is the campus's partner in learning, research, and innovation. Its two main locations and three satellite spaces act as interdisciplinary hubs, bringing together the knowledge, expertise and resources needed by our diverse campus community. The University was built for change and the library exemplifies Waterloo’s agility as we continuously transform our approaches to creating, discovering, using, sharing, and preserving information. With a commitment to open and equitable access to information, we equip researchers and students with the critical research skills to improve our world as active citizens, creative problem solvers and agile leaders. All of our work is done with a strong commitment to equity, diversity, inclusion and accessibility.

**Responsibilities**:
Daily operations and maintenance of physical collections
- Develops and coordinates daily activities and workflows, and shares in the supervision of approximately 12 casual student staff in collections maintenance at the Porter library
- Identifies collection maintenance issues such as space concerns and disorderly areas, and consults with the Collections Maintenance Project Coordinator for solutions
- Accountable for processes required to support project work, such as conducting global location changes, organizing the distribution, and tracking of Storage Location Numbers, and resolving problems
- Makes required changes to the Waterloo libraries’ holding and item records for materials transferred to another Waterloo library location or withdrawn
- Assesses Library bibliographic records within the project, identifies problems and initiates corrections to the Cataloguing department
- Liaises with members of the Metadata and Cataloguing Services and Collection Development departments regarding record problems identified by Circulation Services staff
- Ensures that statistics are collected and presented, as appropriate

Supervises student staff
- Develops and coordinates student staff workflows to meet collection maintenance goals and objectives most productively, including
- Hiring and supervising casual collections maintenance staff
- Providing training, support and direction to casual and contract staff conducting various duties such as routine shelving work and those working on more complex project work such as withdraw and transfer projects
- Provides general support and coaching to student staff on their performance such as the accuracy and effectiveness of their work and time management
- Exercises a detailed understanding of the systems needed to process materials for withdraw and transfer, such our library operating system Alma and Microsoft Excel

Provides outstanding client service
- Practices a wide variety of client service skills, such as: patience; attentiveness; positive language; willingness to learn; and willingness to problem-solve on behalf of library patrons
- Embraces a collegial and collaborative outlook
- Practices departmental service standards
- Provides frontline service at circulation desks, typically working four, two
- hour desk shifts per week

Other Duties and Contributions
- All staff are expected to support the work of the unit, the department, and the Library by
- Identifying and bringing forward issues to obtain improvements to our services to users
- Supporting colleagues in other areas in extenuating circumstances in order to ensure the smooth operation of the department
- Participating in working groups and committees in order to contribute to continuous improvement in the department and the Library
- Supporting and advancing the Library’s strategic directions to further the Library’s contribution to the campus strategic themes

Qualifications:

- Equivalent combination of education and/or experience will be considered
- Undergraduate degree
- Demonstrated experience with providing exceptional customer service
- Experience in library operations, particularly knowledge of circulation and/or collection maintenance processes, is an asset
- Experience with coaching and supervising staff, in particular students
- Experience with library databases/integrated library systems
- Proven ability to adhere to detail-oriented processes requiring an exceptionally high accuracy rate
- Proven ability to relay detailed processes in a clear and organized manner
- Proven excellent communication and interpersonal skills with a strong commitment to team dynamics
- Demonstrated commitment to excellent customer service
- Demonstrated organizational skillsets including the ability to plan, track and report work independently
- Be a proven self-starter with demonstrated ability to think critically in order to resolve problems quickly and accurately
- Demonstrated ability to quickly learn new technologies
- Special Conditions
- Participates in providing evening, weekend, and weekend-evening back-up coverage for circulation desk supervisors

Equity Statement:
The University of Waterlo


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