Payroll Implementation Consultant

2 days ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger.

The Plan Sponsor Administration team links people, technology and expert services to simplify group benefits administration and provide a consistent, powerful member and client experience. Our team supports our Group Benefits clients, coordinating efforts to provide world class benefits administration and customer service.

**Responsibilities**
- Manage relationships with the client and the client’s payroll provider to establish a payroll feed, set up the payroll interface(s) record keeping system and confirm integrity of test files sent during implementation.
- Participate in internal and external payroll project team meetings.
- Focus on escalated payroll plans and issues that are impacting the implementation timeline and ensure they are resolved before handing off to the in-force payroll team.
- Process payrolls and serve as main payroll contact for “live” clients that have not yet transitioned to the in-force payroll administration team.
- Act in a project manager role and have ownership of in-force plan payroll provider changes.
- Attend training as required to stay current with system and product enhancements and process changes or improvements.
- Assist with procedure development and management.
- Act as the point of contact for escalated requests from both internal and external customers.
- Identify client needs, issues and perceptions and develop action plans to ensure a positive client and member experience.

**How will you create impact?**

Reporting into the Manager of PAD & Payroll, you are part of a group of Payroll Specialists within the larger AdminAdvantage team. Delivering payroll files to clients on time with accuracy contributes to the overall success and top tier service we provide our clients.

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- You have client/customer facing experience.
- Strong analytical/problem solving skills.
- Background in accounting.
- Demonstrated ability to multi-task and work in a high volume, deadline oriented, fast paced environment.
- Comprehensive knowledge of Group Benefits and AdminAdvantage is an asset.
- You learn fast. You pick up new ideas, concepts, technologies, and tools easily.
- You are dedicated to continuous improvement, including digitization, innovation and automation.
- You are accountable - you make it happen, you own it and you find solutions.
- You strive to delight customers, their needs and their experience in doing business with us. You put the customer at the center of everything you do; and you treat our internal customers just the same.
- You are a master communicator - you can clearly articulate business needs between technical and non-technical resources.
- You are resilient, can adapt to change and lead others through change.
- You have a proven ability to collaborate and negotiate with various stakeholders with competing priorities, and you maintain your composure and best-self during challenging times or challenging interactions
- You take care in balancing risk.
- Strong Office 365 skills.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
- Continuous innovation: We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity, and Inclusion

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