Integration Consultant

3 weeks ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Client Data Solutions (CDSS) in Group & Wealth Operations supports both Group Benefit and Group Retirement Services clients with all of their plan member data needs.

We specialize in:

- Inbound automated feeds from our clients into Sun Life (e.g. demographic data loads, GB HRIS feeds, etc.)
- Outbound data files from Sun Life to our clients (e.g. payroll deduction files, custom reports, etc.).

The team is currently growing our scope of services, building new partnerships with internal teams and increasing our client-facing capabilities. We are looking for new team members with a drive to further strengthen this industry-leading team.

A major business objective is to change, optimize and improve the manner in which we process and deliver data services to all lines of business. The evolution of Client Data Solutions (CDSS) is a fundamental shift in the manner in which we view data as a valuable corporate asset. With that main objective in mind, the strategy is to build a service-oriented, center of excellence model, which focuses on client (internal and external) service, recognizing the importance of all stakeholders and a centralized data management strategy. Key drivers to this strategy are the resources and staffing model we put in place to execute and implement our plan. The focus is on resources who possess a combination of business knowledge and the ability to directly communicate and consult with our clients during new business implementations, client presentations and production support inquiries.

**What will you do?**
- Meet with clients to review their data and system needs
- Create personalized data file feed solutions to help clients integrate with Sun Life systems
- Work with internal partners across the business and IT
- Participate as part of the client’s Sun Life implementation team
- Build data file maps using **IBM Sterling B2B Integrator** software
- Design "big picture" strategic data processing solutions and flows that solve business challenges
- Lead your data file implementation through all stages of the software development lifecycle: requirements, solution design, development, testing, deployment and monitoring
- Identify gaps which exist between a client request and Sun Life's standards
- Offer alternatives and solutions that make sense from a business process and cost standpoint
- Anticipate potential impacts to plan design, scope, process, timelines and requirements which impact data solutions
- Identify risks through client meetings and conversations relating to the processes, requirements or group system capabilities
- Interpret risks to conclude the impacts to the success of the implementation
- Resolve issues through suggesting options or negotiating with the parties involved to get to a compromised solution that meets our clients needs and still allows for accuracy of solutions, while keeping costs in check
- Engage in the continuous improvement of your team and processes
- Influence the team direction through participation in strategic initiatives

**What do you need to succeed?**
- Advanced Excel skills (pivot tables, VLookup formulas) is required
- Good understanding of XML structure, capabilities, XML parsers is required
- Thorough understanding of Group Benefits business processes and systems (OASIS and CHESS) is preferred
- Knowledge of Software development lifecycle: requirements gathering, solution design, development, testing, deployment and monitoring as well as Software Development Methodologies (Agile, Iterative, Waterfall)
- Client focused mindset with superior customer service experience
- Self-motivated with a strong work ethic and high degree of integrity
- Continuous learner with problem-solving skills and the ability to adapt to change
- Detailed, thorough and focused on quality while maintaining a high degree of accuracy
- Coding Skills with any procedural programming languages (C, C++, Java, Pascal, BASIC)
- Team player, with high interest in building relationships and working in a cross-functional team environment
- Excellent communication and presentation skills with ability to communicate with clients in both technical and non-technical terms
- Successfully solve client issues thorough an understanding of data management standards
- Coordinate action plans and major decisions with the leadership team
- Advanced level of English and French required for Quebec applican

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