Donor Care Representative

2 weeks ago

Edmonton, Canada Make-a-Wish Full time

**Donor Care Representative**

**"The best prescription I've ever given is a wish."**
- Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
- **What is Your Biggest Wish?**

Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? **If so, Make-A-Wish is for you**

Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

**“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on”**
- Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
- **What's In It For You?**
- Meaningful opportunities to make an impact
- An environment where you feel valued and inspired
- An attractive compensation package, including Benefits, RRSP, Paid Vacation, Additional Paid Leaves
- Work/life balance and flexibility
- Employee Wellness Program
- Corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests and more

Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day

**MISSION, VISION AND VALUES**

Our** mission** is, together, we create life-changing wishes for children with critical illness.

Supported by our** vision** to grant the wish of every eligible child.

Our **values** are Child-Focused, Integrity, Impact, Innovation, and Community.
- **Where You Come In**

This role is located in **Edmonton, Alberta **and is a **full-time, permanent **position.
- **What You Will Do**- Opens donor mail, deposits and enters donations into applicable customer relationship systems
- Responsible for accurate data entry and management into customer relationship management systems (Salesforce, Donor Drive, Crowd Change) as it relates to entering donations, updating payments, and updating/adding constituent records across Make-A-Wish Canada
- Provides office administrative and logístical support to regional and chapter offices
- Supports local in-person and virtual events and campaigns
- Maintains positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
- Facilitates the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
- Maintains integrity of CRM system by complying with data integrity standards and policies.
- Additional duties will include supporting local in person events and some logístical and administrative tasks.
- Works in compliance with the provisions of The Occupational Health & Safety Act in the applicable province of employment and its regulations, and complies with the Foundation’s Health & Safety Policy
- Other duties as assigned.
- **What You Bring**
- Post-Secondary education or equivalent work experience
- Minimum 1-2 years of experience in a data entry environment is an asset.
- Minimum 1-2 years of customer service and administrative experience.
- Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task in order to adhere to deadlines.
- Exhibits exceptional customer service, communication, and problem-solving skills.
- Demonstrated experience with Salesforce or Raiser’s Edge.
- Ability to manage large volumes of data entry on an ongoing basis.
- Effective written and verbal communication skills.
- Ability to handle highly confidential and sensitive information.
- A clear Criminal Background Check required
- **Your Work Environment**- Office environment with occasional requirements to work outside of regular office hours.
- This position requires flexible working hours to ensure we manage donor inquiries across all time zones in Canada. Donor Care hours of operation are Monday to Friday, 8am to 7pm EST, and each member of the Donor Care team works 8 hours a day within that range.

**Physical & Mental Effort**
- Works under pressure of tight deadlines, with high volume workload, and with multiple demands and changing priorities.

***How To Apply**

**Recruitment Process**

We thank all applicants for their interest, and we are committed to getting back to all applicants.
- **Review**ed by Make-A-Wish Employee**:

- **Phone Screening**:

- **Interview**:

- **Reference Check**:

- **Offer**:

- **Criminal Background Check**:

- **Start**

**About Make-a-Wish Canada**

Since 1983, Make-A-Wish Canada has granted over 36,000 wishes across the

  • Donor Relations Co-ordinator

    4 weeks ago

    Edmonton, Canada Stollery Children's Hospital Foundation Full time

    Helping to give all kids the best chance to live a long and healthy life — that’s what we do at the Stollery Children’s Hospital Foundation. Is that what you want to do, too? **The position** In this new position, the donor relations co-ordinator will be responsible for providing operational and administrative support to the donor relations team and...

  • Donor Relations and Program Administrator

    6 days ago

    Edmonton, Canada Winnifred Stewart Association Full time

    Coordinate operational requirements - Daily coordination with the Program Coordinator to manage any changes or issues that arise with the pick-up routes. - Data collection and reporting - Identification of trends in reporting data and development of recommendations to improve efficacy and efficiency. Maintain and grow donor relations - Assist with...

  • Investments and Donor Relations Lead

    6 days ago

    Edmonton, Canada Women Building Futures Society Full time

    Investments and Donor Relations Lead Reporting to the Senior Manager, Investments and Donor Relations, the Investments & Donor Relations Lead is responsible for supporting Women Building Futures’ investment and donor relations efforts through securing and stewarding values-aligned relationships that achieve the outcomes of Women Building Futures’...

  • Database Specialist, Donor Administration

    4 weeks ago

    Edmonton, Canada Edmonton Humane Society Full time

    **[Database Specialist, Donor Administration]**: **[Full-time Permanent]**: **Who We Are**: The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for...

  • Client Care Representative

    7 days ago

    Edmonton, Canada Priority Care Call Full time

    Priority Care Call provides a reliable and cost effective Emergency Alarm Systems for Seniors and people with disabilities. Care Call wants to provide our clients with the best possible service at the lowest cost. Care Call is searching for a mature person to provide excellent customer service by installing Personal Emergency Response Systems in and around...

  • Customer Care Representative

    3 days ago

    Edmonton, Canada Connect Hearing Full time

    Edmonton, CanadaCustomer Care Representative - Are you comfortable in a fast-paced retail clinic environment? _ - Are you looking for an opportunity to make a difference? _ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who...

  • Client Care Representative

    4 weeks ago

    Edmonton, Canada Open Circle Full time

    Client Care Representative **Description** The Client Care Representative is responsible for administering the OpenCircle Benefit Plan offered and to provide benefit plan information, assistance and support to members, employees, and their families in the understanding and utilization of the benefits plans offered. **Job Duties** - Process enrollments...

  • Client Care Support Representative

    4 weeks ago

    Edmonton, Canada Access Information Mgmt of Canada, ULC Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Do you truly care about human relations?...

  • Client Care Support Representative

    4 weeks ago

    Edmonton, Canada Access Full time

    Description **We Are Access** We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Do you truly care about...

  • Client Care Representative

    4 weeks ago

    Edmonton, Canada Open Circle Full time

    Client Care Representative (Benefits) **Description** The Client Care Representative is responsible for administering the_ OpenCircle Benefit Plan_ offerings and to provide benefit plan information, assistance and support to members, employees, and their families in the understanding and utilization of the benefits plans offered. **Job Duties** - Process...

  • Elderly Care Sales Representative

    3 weeks ago

    Edmonton, Canada The Headhunters Full time

    We’re looking for an Elderly Care Sales Representative for our client in the in-home elder care industry.Our client is a leading provider of home care services dedicated to enhancing the quality of life for seniors and individuals in need of care. With a focus on compassionate care and personalized service, our client stands out for their commitment to...

  • Coordinator, Fund Development

    3 days ago

    Edmonton, Canada Edmonton Humane Society Full time

    **Coordinator, Fund Development**: **FT/Permanent**: **About Us**: The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals...

  • Coordinator, Fund Development

    4 weeks ago

    Edmonton, Canada Edmonton Humane Society Full time

    **Coordinator, Fund Development**: **FT/Permanent**: **About Us**: The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals...

  • Entry level Marketing Representative

    2 weeks ago

    Edmonton, AB, Canada High Potential Recruiting Full time

    Here's an opportunity tailored for individuals seeking a new beginning! Our client possesses a unique blend of business acumen and a heart overflowing with generosity and passion. They wield a profound influence in the realm of charity, tirelessly raising funds to benefit society through well-established methods and a dedicated team. By harnessing their...

  • Territory Sales Representative

    2 weeks ago

    Edmonton, Canada High Potential Recruiting Full time

    We have an exciting opportunity for Sales Agents who are eager to make a global impact. If you're enthusiastic, driven, and passionate about influencing the growth of a forward-thinking organization committed to positive change, we invite you to consider becoming part of the Common Good team.About UsWe're a rapidly expanding Canadian ethical marketing agency...

  • Territory Sales Representative

    2 weeks ago

    Edmonton, Canada High Potential Recruiting Full time

    We have an exciting opportunity for Sales Agents who are eager to make a global impact. If you're enthusiastic, driven, and passionate about influencing the growth of a forward-thinking organization committed to positive change, we invite you to consider becoming part of the Common Good team.About UsWe're a rapidly expanding Canadian ethical marketing agency...

  • Territory Sales Representative

    2 weeks ago

    Edmonton, Canada High Potential Recruiting Full time

    We have an exciting opportunity for Sales Agents who are eager to make a global impact. If you're enthusiastic, driven, and passionate about influencing the growth of a forward-thinking organization committed to positive change, we invite you to consider becoming part of the Common Good team.About UsWe're a rapidly expanding Canadian ethical marketing agency...

  • Phlebotomist

    7 days ago

    Edmonton, Canada Canadian Plasma Resources Full time

    **About us** Canadian Plasma Resources (CPR) is a pharmaceutical manufacturer licensed by Health Canada and certified by the European Union (EU) and the International Quality Plasma Program (IQPP). CPR is a source member of the Plasma Protein Therapeutics Association (PPTA). CPR collects quality plasma from healthy donors. That plasma is used for further...

  • Relationship Management Associate

    4 weeks ago

    Edmonton, Canada Canadian Blood Services Full time

    **Job category**: Hospital relations and medical services **Job posting ID**: 4870 **Employment status**:Regular full-time **Classification**:PTS/MGT/IT B **Salary/Rate of pay**:$77,500 to $91,000 **Application deadline**: 2023-08-18 **Together, we can make all the difference in the lives of others.** Be part of a dynamic, collaborative and caring...

  • Phlebotomist

    4 weeks ago

    Edmonton, Canada Canadian Plasma Resources Full time

    **About us** Canadian Plasma Resources (CPR) is a pharmaceutical manufacturer licensed by Health Canada and certified by the European Union (EU) and the International Quality Plasma Program (IQPP). CPR is a source member of the Plasma Protein Therapeutics Association (PPTA). CPR collects quality plasma from healthy donors. That plasma is used for further...