Head Coach of Soccer Training

5 months ago

North Vancouver, Canada TOCA Canada Full time

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

**What makes a TOCA Teammate? An individual that seeks to...**
- Play Hard
- Care Deeply
- Grow Together
- Strive for Excellence
- Create Awesome Experiences

**Job Highlights**:
**_ Reports To:_**_ _General Manager

**_ Location: _**North Vancouver, BC

**_ Compensation_**_:_ Competitive hourly rate with internal growth opportunities

**Position Overview**:
**Role Scope & Responsibilities**:
**Community Marketing & Sales Enablement (50% of role scope)**:

- Partner with the General Manager to uphold the program’s budget, including revenue, expenses, and financial reports.
- Follow the monthly business plan to achieve session, client, and financial targets.
- Utilize CSAT, NPS, Referrals, and Birdeye Reviews to retain and grow the existing client base.
- Contribute to positive YOY and month-over-month growth of the program.
- Build and maintain relationships with parents, community organizations, and local soccer clubs.
- Increase Leads, Guest Traffic, and Drop-Ins through community partnerships and cross-promotions.
- Assist in marketing strategies to attract participants to the program.
- Update TOCA Training Whiteboard to track month-to-date performance and forecast weekly program commitments.
- Follow up with dropped clients to identify any trends contributing to turnover.
- Participate in a specific plan to “Win Back” past clients from previous seasons.

**Operational Excellence (25% of role scope)**:

- Commit to servicing a minimum of 5 Free Kick Off sessions and a minimum of 15 paid sessions weekly.
- Perform Baseline Session Data for effective conversion and long-term player development.
- Tailor TOCA Training Plans to meet the needs and long-term development of the player.
- Uphold our service commitment to maintain a clean and clutter-free, friendly and outgoing, well-maintained, and visually appealing environment.
- Collaborate with the TOCA Training Manager to review and develop a plan for guest and client recovery.
- Model TOCA training standards through session quality, client pathways, and experience reviews.

**Leadership & Team Development (25% of role scope)**:

- Assist with recruiting, training, and supervising trainers.
- Provide ongoing support and coaching opportunities to trainers.
- Ensure trainers are active, energetic, and engaging while following TOCA Training Methodologies.
- Ensure that all trainers and coaches adhere to safety protocols and facility policies.
- Partner with trainers on business plans centered around player goals and client development.
- Ensure trainer availability and schedules are in line with the TOCA Labor Model and to budget.
- Partner with the General Manager to provide an exceptional onboarding experience for trainers throughout their first 90 days.
- Review the Trainer Performance Report with staff on a weekly basis.

**TOCA Culture**:

- Champion and uphold our core values of excellence, integrity, innovation, and community to create a culture that resonates throughout the facility.
- Work with leadership to create and maintain a unified culture as well as a high level of staff engagement throughout the center.

**Qualifications & Experience**:

- USSF, CSA, or UEFA licensed coach (minimum D level)
- Have a strong understanding of local club, recreational and school soccer programs
- Bachelor's degree in Business Administration, Management, or equivalent experience.
- Have a college or professional playing background
- Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients.
- Excellent organizational and scheduling abilities.
- Availability for full-time work including weekends and holidays.
- Financial acumen and the ability to understand, consider, and assess the financial impact of decisions.
- Ability to kneel, bend, reach, climb, and stand for long durations of time.
- Ability to move and lift equipment and supplies of 30+ pounds.
- Outstanding interpersonal and communication skills to engage with visitors, staff, and stakeholders.
- Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.

**Benefits**:

- Opportunity to lead a department in a dynamic and innovative soccer training fac

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