Logistics Coordinator

3 weeks ago

Montréal, Canada Challenger Motor Freight Inc. Full time

**Logistics Coordinator**

Overseeing and facilitating the supply chain operations of our company, you will be the one to coordinate personnel and process to achieve the effective distribution of goods. The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency. This is a collaborative team environment, and we are all responsible for the overall customer and carrier experience and have responsibility for all duties listed below.

**Primary Responsibilities of Logistics Coordinator**:

- Negotiate freight rates with carriers for domestic and cross-border TL and LTL
- Source carriers
- Respond to spot quotes and customer requests within expected timeline
- Be available after hours to assist with resolving issues
- Grow and maintain existing and new carrier or customer relationships
- Utilize all aspects of Greenscreens: carrier bids, customer quotes, lane research
- Ensure carriers are qualified in Truckmate and RMIS
- Perform work with a sense of urgency and attention to detail
- Collaborate with co-workers to provide solutions to customers
- Transition spot quote customers into dedicated customers
- Improve on win % on a daily basis
- Follow up with customers for additional lanes
- Identify areas of weakness
- Ensure all POD’s on the pod missing report, that is sent daily, are collected from carrier within 48 hours of receiving the list

**Secondary Responsibilities of Logistics Coordinator**:

- Negotiate freight rates with carriers for domestic and cross-border TL and LTL
- Source carriers
- Perform work with a sense of urgency and attention to detail.
- Respond quickly to customer requests
- Follow up on delivery delays or security issues
- Grow and develop existing carrier and customer relationships
- Responsible for margin improvement through various methods
- Track & trace
- Responsible to obtain all accessorial approvals and complete loads within 48 hours of occurrence
- Ensure the highest level of customer experience is provided
- Manage and coordinate daily shipments with carriers and customers
- Liaise with customers and carriers to facilitate their pickup and delivery appointments
- Ensure TMS contains current and complete data
- Orders are to be closes within 12 hours of delivery
- Ensure all audit requirements are completed and scanned in to TMS prior to dispatching loads
- Perform all relevant aspects of Greenscreens including rates and customer quotes
- Compliancy for customer volume expectations
- When volumes fall short investigate why and advise management
- Ensure carriers are qualified in Truckmate and RMIS
- Assist and collaborate with the rate and pricing team when required
- Vacation / Sick time - Collaborate with peers and management to ensure proper
- Coverage for all accounts in your absence including vacation and sick time
- Additional duties as required
- All staff will be cross trained on all dedicated accounts

**Qualifications**:

- Experience in third-party logistics or brokerage role
- Experience in cross boarder shipping, full-truckload as well as less-than-truckload
- Ability to make quick decisions
- Strong attention to details
- Ability to manage time effectively and multi-task
- Effective teamwork skills
- Ability to effectively handle multiple conflicting priorities
- Strong communication, customer service and computer skills
- Ability to build rapport with both carriers and customers

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