American Citizen Services Assistant

5 months ago

Montréal, Canada US Embassy and Consulates in Canada Full time

Hiring Path:

- Open to the public

Who May Apply/Clarification From the Agency:
For USEFM - FP is 06. Actual FP salary determined by Washington D.C.
- Current Employees of the Mission - This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM - All Agencies

Security Clearance Required:
Public Trust - Background Investigation

Appointment Type

Permanent

Appointment Type Details:
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The work schedule for this position is:

- Full Time (40 hours per week)

Supervisory Position:
No

Relocation Expenses Reimbursed:
No

**Duties**:
The American Citizen Services (ACS) Assistant provides both passport, citizenship, and special consular services for U.S. citizens in Post’s consular district. Serves as one of the primary points of contact for U.S. citizens in the consular district and maintains a network of public and private sector contacts who may be able to assist U.S. citizens. Communicates directly with citizenship applicants and U.S. citizens in distress and assists in the preparation of emergency messaging and website updates. Works with the ACS Chief, consular officers and other Post staff on crisis preparedness and response. Performs administrative duties and supports other consular section units as required.

**Qualifications and Evaluations**:

- Requirements:
**FOR THE EXPERIENCE AND EDUCATION REQUIREMENTS, APPLICANTS MUST MEET EITHER OPTION 1 OR OPTION 2 TO QUALIFY.**

**Option 1**

EXPERIENCE: Minimum two (2) years of administrative work, case management, or customer service work experience.

Education: Completion of two years of college or university studies is required.

**Option 2**

EXPERIENCE: Minimum four (4) years of administrative work, case management, or customer service work experience.

Education: Completion of high school is required.

JOB KNOWLEDGE: Knowledge of local cultural, social, and legal environment.
- Education Requirements:
See the requirement section above for the education requirements.
- Evaluations:
LANGUAGE:
ENGLISH - Fluent in speaking/reading/writing “This may be tested”

FRENCH - Fluent in speaking/reading/writing “This may be tested”

SKILLS AND ABILITIES: Knowledge and skills of MS Word, Outlook, Excel, and Power Point are required. Must be able to act independently and exercise sound judgment at all times. Initiative, common sense, and tact are required to meet unexpected and unique situations. Discretion is required to uphold privacy rights of U.S. citizen customers. Must be able to maintain working relationships with local officials; this includes representing Post with high-level contacts. Must be able to work professionally and productively with contacts and customers from all backgrounds.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Canada may receive a compensation package that may include health, separation, and other benefits. The US Missions offer competitive salary, robust benefits, professional development and celebration of American and Canadian holidays.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the

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