Community Shelter Support Worker

3 weeks ago

Toronto, Canada YWCA Toronto Full time

**Employment Type**: Full-Time, Permanent.

**Work Hours**: 35 hours per week (Tuesday, Wednesday, Friday and Saturday are from 8:00am to 4:00pm; Thursday - 11:00am to 7:00pm).

**Salary**: $55,385 per annum (L7), plus comprehensive benefits.

**Location**: 80 Woodlawn Avenue East, Toronto, Ontario, M4T 1C1.

**Internal Application Deadline**: Monday, February 6, 2023.

**External Application Deadline**: Wednesday, February 8, 2023.

**JOIN OUR TEAM**:
The Community Shelter Support Worker will work within collaborative team to provide meaningful and relevant services to shelter residents and tenants within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression. This position will act as a resource to staff and participants and is responsible for providing a full range of services which includes crisis counselling, case management and the development, implementation and evaluation of workshops. This position shares in the responsibility of the overall health and safety of the building.

**ABOUT YWCA TORONTO - 1st STOP WOODLAWN**:
This program provides up to 62 shelter beds for youth (16-24yrs) and adult (25 and older) women, trans and non binary participants. This program operates as part of a congregate living site which includes 72 units of permanent housing. Community Shelter Support Workers will work a fixed schedule that may include week day and/or weekend work and will be responsible for case planning of all shelter residents. This shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

**KEY RESPONSIBILITIES**:

- Applies knowledge of the issues of trauma and the dynamics of gender based violence and homelessness to develop and implement effective support strategies.
- Uses harm reduction approaches to increase individual’s capacity for a successful shelter stay, recovery goals and community engagement.
- Provides crisis prevention, intervention and support using harm reduction principles for residents experiencing mental health/substance use challenges.
- Applies knowledge, stays current and demonstrates skill in the area of housing advocacy, referral and support and acts as a resource to staff and participants.
- Provides supportive counselling to participants regarding their housing options; assesses participants’ housing needs through group sessions or in one-to-one interviews.
- Works with participants individually and/or in groups to develop and improve social and living skills by assisting them to set goals, follow through on plans, recognize options and make positive choices.
- Provides assessment and case management support services to residents that focus primarily on housing while supporting case plans for housing readiness.
- Adheres to policies and procedures of YWCA Toronto and Toronto Shelter Standards.

**QUALIFICATIONS**:

- 3 to 5 years’ experience working in a diverse, direct service setting for participants that range from youth to seniors who have experienced impacts of poverty, homelessness/under-housing, violence/trauma, mental health/substance use or concurrent disorders and other sources of marginalized or oppression.
- Demonstrated experience in cultivating leadership within groups and developing and evaluating dynamic and innovative programming.
- Completion of the Housing Help Services Certificate.
- Completion of Toronto Hostel’s Training Certificate (T.H.T.C.) or equivalent.
- In-depth knowledge of the dynamics of gender based violence and trauma within an anti-oppression framework.
- Experience delivering culturally sensitive services in a multicultural environment.
- Excellent communication and interpersonal skills.
- Completion of Hostel Services Shelter Standards is an asset.
- Working knowledge of the Residential Tenancies Act, Mental Health Act, Housing Services Act, and Ontario Human Rights Code is an asset.
- Knowledge of relevant legislation regarding immigration and refugee policy and law is an asset.
- A certificate in trauma counselling is an asset.
- Knowledge of a second language is an asset.

**Vaccination Policy**: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees are required to be fully vaccinated with a COVID-19 vaccination series by October 30, 2021. As a condition of hire, new staff will be required to submit proof of vaccination prior to their first day of work. The YWCA will consider written requests for accommodation under the Human Rights Code on a case-by-case basis and will accommodate those individuals who are legally entitled to accommodation.

**HOW TO APPLY**:
YWCA Toronto is a Scent-Sensitive Workplace.

**Posting date**:January 26, 2023.

**About YWCA Toronto**:
YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. We help women and girls flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of

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