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Shelter Support Worker

4 months ago

Toronto, Canada Red Door Family Shelter Full time

**Shelter Support Worker**

**Position Type**: Full Time

**Job Reference Code**: P-135

**Location**:Family Site

**Positions Available**:One (1) position.

**Hours of Work**: 40 hours/week,

**Schedule**:Wednesday to Sunday (Rotating shifts)

One week - Morning, 8:00 am to 4:00 pm

Second week - Afternoon, 3:30 pm to 11:30 pm

**Salary**: $23.30 - $23.66 per hour + plus benefits as per the collective agreement and access to employee assistance program

**About Red Door**

Red Door is a non-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing a safe, temporary refuge and critical services to support them in healing, rebuilding their lives and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, integrity and accountability.

**Responsibilities**:

- Conduct emergency intakes and assist new residents to settle in.
- Provide support, feedback, behaviour management, input and/or crisis intervention to clients on issues of daily living relating to precipitating issues.
- Enter notes regarding case progress as required.
- Conduct daily room checks for cleanliness, completion of daily chores, and maintenance.
- Conduct weekly house meetings to identify issues or concerns among residents, and to assign weekly tasks to residents.
- Report maintenance issues including the urgency to Maintenance Worker.
- Oversee common areas, including yard for appropriate use; address and/or report unacceptable behaviour.
- Set up rooms for Housing Worker and Outreach Worker training sessions, as required.
- Maintain supplies in the linen cupboard for distribution to residents as required, coordinate with Reception Clerk for replenishment.
- Screen visitors.
- Enforce house rules; perform weekly room checks; ensure that prohibited items are not brought into the shelter, and/or remove them.

**Qualifications**:

- Related social services diploma or equivalent with experience preferred.
- Demonstrated commitment to excellence in client service.
- Knowledge of the social service system in Toronto.
- Ability to deal with and de-escalate abusive behaviour.
- Initiative, reliability, and ability to work positively as a member of a multi-disciplinary team.
- Ability to perform housekeeping procedures.
- Commitment to completing mandatory Hostel Standards, CPR & WHMIS training.
- Good oral and written communication skills.

**Please note**:.

**Job Types**: Full-time, Permanent

**Salary**: $23.30-$23.66 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-04-23