Community Shelter Support Worker

1 week ago

Toronto, Ontario, Canada YWCA Toronto Full time

Employment Type:
Full-Time, Permanent

Work Hours: 35 hours per week (Saturday & Sunday -11:00 pm to 9am, Monday & Tuesday 11:00 pm – 8:30 am)

We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit.

We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations

The Community Shelter Support Workerwill work within collaborative team to provide meaningful and relevant services to shelter residents and tenants within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression.

This position will act as a resource to staff and participants and is responsible for providing a full range of services which includes crisis counselling, case management and the development, implementation and evaluation of workshops.

This position shares in the responsibility of the overall health and safety of the building.

This program provides up to 62 shelter beds for youth (16-24yrs) and adult (25 and older) women, trans and non binary participants.

This program operates as part of a congregate living site which includes 72 units of permanent housing.

Community Shelter Support Workers will work a fixed schedule that may include week day and/or weekend work and will be responsible for case planning of all shelter residents.

Applies knowledge of the issues of trauma and the dynamics of gender-based violence and homelessness to develop and implement effective support strategies;
Works with participants individually and/or in groups to develop and improve social and living skills by assisting them to set goals, follow through on plans, recognize options and make positive choices;
Provides assessment and case management support services to residents that focus on harm reduction, immigration, legal, health and wellness, education and training;
Develops, implements and evaluates workshops and groups that address participants' mental health issues and experience of trauma using interactive techniques (i.e. expressive art techniques) and collaborates with other YWCA programs in this area;
Engages with the staff team in reflective practice, to ensure the development and implementation of quality programs and services;
Ensures that the Health and Safety Guidelines are followed in accordance with the policies and procedures of YWCA Toronto including taking corrective action when responding to potential safety hazards;
In-depth knowledge of an academic discipline normally acquired through completion of a clinically supervised undergraduate degree (e.g. An analytical framework that identifies clients' relation to social systems and the demonstrated practicalapplication of thisframework, (Cases for Equivalency will be considered) ;
~3 to 5 years' experience working in a diverse, direct service setting for participants that range from youth to seniors who have experienced impacts of poverty, homelessness/under-housing, violence/trauma, mental health/substance use or concurrent disorders and other sources of marginalization or oppression;
~ Completion of Toronto Hostel's Training Certificate (T.Demonstrated knowledge of community resources and supports;
~ Proficiency in Microsoft Word, e-mail and the Internet;
~ Completion of Hostel Services Shelter Standards is an asset;
~ Working knowledge of the Residential Tenancies Act, Mental Health Act, Housing Services Act, and Ontario Human Rights Code is an asset;
~ Knowledge of relevant legislation regarding immigration and refugee policy and law is an asset;
~ A certificate in trauma counselling is an asset;
~ Knowledge of a second language is an asset.

Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit.

As the city's largest multi-service women's organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy:
In accordance with YWCA Toronto's COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.

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