Outreach Case Manager

3 months ago

Calgary, Canada YW Calgary Full time

The Outreach Case Manager plays a vital role in supporting clients at YW Calgary’s Crisis Shelter and those referred through the Equally Safe Domestic Conflict Response Team (DCRT/ESRT), a partnership with Calgary Police Services and community agencies. This position involves providing comprehensive case management to families affected by domestic violence throughout Calgary, working alongside a multi-disciplinary team.

**This position is a one (1) year full-time contract working Mon-Friday from 8:30 am
- 4:30 pm, 37.5 hours per week with a variable schedule to best serve clients and program requirements. This role requires significant travel within the city of Calgary to meet clients in various community settings**

**WHAT WE OFFER**:

- Truly rewarding work; contribute to lasting, positive change for individuals and our community
- Flexible schedules and a hybrid work arrangement for eligible roles for our employees to manage work and life
- A supportive team environment and opportunities for professional development
- Onsite fitness and childcare facilities

**WHAT YOU'LL DO**:

- Ensure clients feel safe, supported, and connected to community resources.
- Aim for 70% of clients to develop safety plans, improve emotional regulation, and enhance independent living skills.
- Conduct program assessments and case planning.
- Assess needs related to justice system navigation and assist with safety planning.
- Collaborate with justice system partners to reduce barriers and streamline access.
- Make referrals and advocate for clients to justice partners and local organizations.
- Provide culturally appropriate support to mitigate trauma and prevent re-victimization.
- Accompany clients to legal appointments for guidance and emotional support.
- Utilize trauma-informed care, feminist, and anti-oppressive practices.
- Assist families in developing safety and impulsivity management plans.
- Coach family members on self-regulation and provide information on healthy relationships.
- Refer clients to internal and external programs for long-term support.
- Maintain professional boundaries and effective communication with clients and partners.
- Collaborate with child welfare, justice, education, and community agencies.
- Complete necessary assessments and maintain accurate case notes.
- Ensure accurate documentation meets program, organizational, and funder requirements.
- Practice sound record-keeping and timely data entry.
- Maintain records according to organizational standards and policies.
- Keep accurate monthly statistics and close client files appropriately.
- Complete electronic reporting as required.
- Engage in ongoing professional development and training.
- Participate in staff meetings and organizational activities.
- Stay updated on evidence-based practices related to domestic violence and mental health.
- Promote a culture of inclusion and equity within the workplace.
- Integrate diversity principles into daily work and interactions.
- Create and maintain safe and inclusive environments.
- Adhere to health, safety, and wellness policies and protocols.
- Report hazards or unsafe practices immediately.
- Utilize safety materials and equipment appropriately.
- Contribute to a physically and psychologically safe workplace.

**WHAT YOU'LL BRING**:

- A clear Police Information Check, including a Vulnerable Sector Search, and an Intervention Record Check is required upon commencement of employment
- Bachelor of social work, Psychology, Criminology or related in human services field
- At least (3) years’ experience working in the field of family violence (including child abuse)
- Minimum of (2) years’ experience working in an outreach and/or case management capacity
- Strong knowledge of local legal resources and supports
- Experience and expertise working with women, children, and men who have experienced child abuse and family violence
- Strong understanding of brain development and healthy mental function.
- Understanding of relevant legislation and regulations.
- Knowledge of community resources and referral processes
- Strong computer literacy including MS Office Suite, able to learn additional software quickly and effectively Commitment to feminist, anti-oppressive, and trauma-sensitive principles and values
- Current CPR/First Aid Certification and ASSIST certification

**If you want to change lives, we want to hear from you.**
**Deadline: October 25, 2024**
- YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin._

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