Community Outreach Advocate

2 months ago

Calgary, Canada The Mustard Seed Society Full time

Do you want to make a meaningful impact within your community and work closely with community members and partners? Are you an advocate for mental health and has experience working with vulnerable people? The Mustard Seed is seeking a Community Outreach Advocate._

Reporting to the Community Outreach Supervisor, the Community Outreach Advocate is a member of a multidisciplinary outreach team that aims to meet the social determinants of health for community members experiencing multiple barriers, which can result in chronic homelessness and/or increased utilization of emergency health services. The Community Outreach Advocate is committed helping community members who may be experiencing homelessness or vulnerable housing, transition toward and maintain sustainable and healthy lifestyles. The purpose of the Health and Wellness area is to support the social determinants of health through system navigation and advocacy. The Community Outreach Advocate connects clients with any needed external and internal resources. They will respond to emergency situations as needed.

**Employment Type**: Fixed Term (November 2024 to December 2026)
**Schedule**: Monday to Friday (8:00AM to 4:00PM)
**Reporting to**: Community Outreach Supervisor
**City**: Calgary
**Number of Positions to Fill**: 1
**RFR #**_: 1036_

**DUTIES AND RESPONSIBILITIES**:

- Meet with Community members in the community to conduct the Mustard Seed General Intake, ensuring new clients are promptly referred to appropriate internal and external programs.
- Educate and empower community members to understand and achieve their rights and responsibilities, as participating members of society.
- Liaise with internal and external resources that will help community members increase their assets. This includes maintaining existing partnerships as well as developing new partnerships.
- Regarding community members who have a Caseworker, compliment the work of the Caseworkers by acting as a consultant and liaison for issues that require community members access to external resources.
- Regarding community members who do not have a Caseworker, refer these clients directly to internal and external resources.
- Work in collaboration with the Addictions Mental Health Outreach worker and the rest of the mobile outreach worker to provide comprehensive case management as needed.
- Advocate for client as needed both to access resources within and outside the organization.
- Ensure clients accessed external resources by completing follow up with clients and agencies.
- Assists clients in maximizing their use of all available community resources.
- Document client interactions, client referrals and client progress on the Homeless Management Information System (HMIS), and the clinic’s electronic medical record (EMR).
- Provide crisis and emergency intervention, as necessary.
- Develops and maintains effective working relationships within The Mustard Seed and with external agencies.
- Builds a comprehensive library and knowledge base on community resources for substance dependency.
- Tracks statistics and prepares reports, as required.

**MINIMUM QUALIFICATIONS AND SKILLS**
- A passion to be part of ending homelessness in Alberta.
- BSW or Bachelor in Psychology or equivalent preferred.
- Minimum two years’ experience working in Mental Health is an asset.
- Experience working with vulnerable populations and people experiencing homelessness is a definite asset.
- Ability to effectively communicate, both verbally and in writing, with clients; members of the multidisciplinary team, and community agencies.
- Demonstrated knowledge of Calgary’s community (mental) health and addiction resources, and adept in navigating those systems.
- Knowledge of FOIP and ability to observe confidentiality standards.
- A self-starter with the ability to work in a cross-functional team & accomplish goals.
- Proficient computer skills (Microsoft Office Programs); experience with Homeless Management Information System (HMIS) an asset.
- Good organizational, time management skills and advocacy skills.
- Excellent written, oral, and interpersonal skills.
- Valid Driver’s License (Class 5) and access to a reliable vehicle.

**WORKING CONDITIONS**
- This role combines office-based work with street outreach activities.
- Local travel will be required.
- Lifting, travelling, sitting, standing, walking, driving personal vehicle are required as part of this role.
- Moderate physical effort is needed to perform essential tasks, including data entry and managing a fast-paced work environment.
- Moderate mental effort required to successfully accomplish the essential job functions such as counseling, referrals, training, and responding to sensitive and/or highly intense situations.
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a

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