Operations Coordinator

3 weeks ago


Stouffville, Canada PGC Services Full time

Purpose:
Join our team as an Operations Coordinator, where you'll manage interactions between customers and field staff in a professional and friendly manner. Your role will be crucial in ensuring exceptional service quality. This is a 24-hour on-call position, requiring you to handle calls as they come in. You will report to the General Manager and support various administrative functions.

**Reporting Structure**:

- Reports to the General Manager

**Main Responsibilities**:

- Call Management: Receive intake calls for Hydrovac Services (days, nights, weekends - on-call rotation) and manage the dispatch schedule.
- Fleet Coordination: Plan and route daily dispatches, sending next-day dispatches by 3:30 pm.
- Data Entry: Input pertinent data into Jonas (ERP), schedule crews and resources (including rental equipment, extra materials, labor, and subcontractors) as required.
- Training Coordination: Liaise with the Health and Safety team and customers to schedule training modules for the fleet.
- Issue Resolution: Address daily operational issues from the field, escalating to the Operations Manager and General Manager when necessary.
- Communication: Serve as the first line of communication between field and office staff.
- Timesheet Management: Approve and adjust employee timesheets based on schedules, submitting to payroll once completed.
- Subcontractor Management: Issue purchase order numbers for subcontractors.
- Emergency Response: Facilitate all emergency calls during assigned on-call duties.
- Quotation Preparation: Prepare quotes for new customers based on the approved price list, maintain a master price list for transparency, and monitor bids and tenders, pulling necessary data for accurate quote preparation.
- Payment Processing: Process COD customer holds and final payments.

Join us to ensure our operations run smoothly and efficiently, delivering top-notch service to our valued customers.

PGC Services is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. We foster an inclusive organizational culture as an Equal Opportunity Employer

Work Location: In person


  • Project Coordinator

    2 months ago


    Stouffville, Canada Aecon Group Full time

    **Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...

  • Locates Coordinator

    2 months ago


    Stouffville, Canada Powell Foundations Full time

    **Powell Foundations Inc. (PFI)**, a member of the Powell Group of Companies, strives to provide clients with all their foundation needs. We specialize in the construction of temporary excavation protection, pile driving, deep caisson shafts, sheet pile cofferdams, noise barriers and overhead sign footings. We are growing and looking to add a **Locates...

  • Coordinator, Project

    2 months ago


    Stouffville, Canada Aecon Group Full time

    **Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...


  • Stouffville, Canada K-Line Group of Companies Full time

    Proudly awarded Platinum Standard as **one of Canada’s Best Managed Companies**, K-Line continues its quest to be the premier Canadian owned utilities solutions company. At K-Line, our core values of Safety, Quality, Integrity, Operational Excellence and Customer Satisfaction are the foundation of everything we do. We are a premier high voltage electrical...


  • Stouffville, Canada K-Line Group of Companies Full time

    Proudly awarded Platinum Standard as **one of Canada’s Best Managed Companies**, K-Line continues its quest to be the premier Canadian owned utilities solutions company. At K-Line, our core values of Safety, Quality, Integrity, Operational Excellence and Customer Satisfaction are the foundation of everything we do. We are a premier high voltage electrical...


  • Stouffville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...


  • Stouffville, Canada Lafarge Canada Inc Full time

    Why work for Lafarge?: As the global leader in innovative and sustainable building materials, we’re committed to shaping a **greener**, **smarter** and **healthier** world. At Lafarge Canada Inc., **safety** comes first, **collaboration** matters and **diversity** is celebrated with people who share our desire to continually **make our materials...


  • Stouffville, Canada Buckingham Manor Retirement Residence Full time

    Responsibilities: - Coordinate and oversee maintenance activities for the facility - Develop and implement preventive maintenance programs - Conduct regular inspections to identify and address maintenance issues - Supervise maintenance staff and contractors - Ensure compliance with safety regulations and protocols - Maintain accurate records of maintenance...


  • Stouffville, Canada The Rehab Grid Physiotherapy and Sports Performance Full time

    Are you a friendly and organized individual who thrives in a dynamic healthcare environment? Do you have excellent communication skills and a passion for providing exceptional customer service? If so, we have an exciting opportunity for you to join the Rehab Grid team as a Patient Experience Coordinator. **About Us**: The Rehab Grid is a multidisciplinary...


  • Stouffville, Canada Cooper Equipment Rentals Full time

    **Build your Career at Cooper Equipment Rentals** We are looking for a **customer-oriented, motivated** individual to join our professional team as an **Equipment Rental Coordinator **at our **Gormley, ON **branch. - **Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.**_ **Why...


  • Stouffville, Canada Alliance Group & Staffing Full time

    We are looking for an expeinced Forklift Operator/Warehouse Associate for our client located at Stouffville. They are into the business of pool cleaning and maintenance. Responsbilities: - Coordinate all purchasing requests and returns, ensuring timely communication with the warehouse manager. - Provide clear instructions to staff on the proper procedures...


  • Stouffville, Canada Trademark Safety & Rescue Ltd Full time

    **Summary** Our company provides safety and rescue teams to clients across Ontario. We are looking for an energetic person to become a team member to assist us with customer satisfaction through booking engagements and coordinating response teams to fulfill those bookings. This role serves as primary customer contact regarding such matters as quotes,...

  • Project Coordinator

    2 weeks ago


    Stouffville, Canada RSG International Full time

    **Powell Contracting**, a division of **RSG International**, was established in 1967 and provides customers and partners with the supply and installation of concrete barriers, crash cushions, guide rails, overhead signs, and more. With over 50 years' experience, we are the industry leader in the road safety infrastructure sector in Ontario. Our integrated...


  • Stouffville, Canada telMAX Inc. Full time

    telMAX is a young and vibrant company based in York Region. We have ambitious plans to bring the residents of the area the latest Fibre Optic based Internet, TV, and Phone services. We stand out from the crowd, PC Magazine awarded us Canada’s fastest internet, and our rapidly expanding base of customers agree. We build and own our network, we don’t...

  • Marketing Coordinator

    2 months ago


    Stouffville, Canada Wolf Advanced Technology Full time

    **About us** WOLF is a world leader in designing and developing rugged, field-deployable solutions requiring embedded video capture, process, encode and display technologies for the world’s most demanding military and aerospace markets. We are seeking outstanding professionals who have demonstrated advanced skills in video electronics development, are...


  • Stouffville, Canada Unionville Montessori School Full time

    Unionville College was established in 1987 and is a co-educational, non-denominational private school. We have a great opportunity for a skilled take charge cook to be our Cafeteria Coordinator/Cook and join our expanding community at our Stouffville campus. In this role you will: - Oversee all cafeteria kitchen operations including but not limited to food...


  • Stouffville, Canada 1to1 Rehab Full time

    **About us** 1to1 Rehab is an accredited niche therapy service provider known for our strength in Speech-Language Pathology, Physiotherapy, Occupational Therapy, and Nutritional services. 1to1’s team of Speech-Language Pathologists, Occupational Therapists, Physiotherapists, Registered Dietitians, and Therapy Assistants provide services in homes,...


  • Stouffville, Canada 1to1 Rehab Full time

    About us 1to1 Rehab is an accredited niche therapy service provider known for our strength in Speech-Language Pathology, Physiotherapy, Occupational Therapy, and Nutritional services. 1to1’s team of Speech-Language Pathologists, Occupational Therapists, Physiotherapists, Registered Dietitians, and Therapy Assistants provide services in homes, long-term...


  • Stouffville, Canada NuFACE SKIN CLINIC Full time

    NuFACE SKIN CLINIC is looking for an experienced and client focused Client Care Coordinator to join our team. We are looking for someone with minimum 1 year experience as a medical receptionist in a clinic or similar setting and to be a part of a personable and team based atmosphere. Key Responsibilities - Demonstrates luxury service, and next level client...


  • Stouffville, Canada Sienna Senior Living Full time

    If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Resident & Family Experience Coordinator II, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Resident & Family Experience...