Vaccines Key Account Manager, Private Market

2 weeks ago

Kirkland, Canada Merck Full time

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

**Vaccines Key Account Manager, Private Market - Primary Care & Vaccines (Alberta)**

**Overview**

Our Vaccines business unit is highly dedicated to collaborating with internal and external stakeholders to increase disease and immunization awareness in the community. We are a high performing team committed to empower health professionals and patients to act towards preventable diseases.

A Key Account Manager is a trusted advisor and primary point of contact to key customer accounts. The Key Account Manager is responsible for partnering with key accounts to drive sustainable business growth, acting in the interest of our Company in areas of mutual interest to both our Company and the customer.

The Key Account Manager reports to our Vaccines Sales Director and works closely with colleagues from other functions: Marketing, Access, Policy, Legal & Compliance and more. Key accounts include but are not limited to: Pharmacies, Health Care Professional Associations, Medical Clinics/Groups, Travel Clinics, Universities, etc.

**Key Responsibilities**
- Build strong partnership and long-term engagement with key accounts, by the co-creation of business solutions that are win-win for our Company and the customers
- Identify unmet and/or evolving customer needs through in-depth market and thorough understanding of the key account needs and goals
- Develop, implement, and execute strategic business plans in collaboration with the key account, considering short and long-term business opportunities
- Monitor customer account plans through clear measures of success, and track projects based on metrics and Key Performance Indicators to deliver on our Company’s and key account’s goals
- Collaborate and partner with cross-functional teams to maximize opportunities within key accounts, whilst ensuring alignment with business strategies
- Identify new and innovative solutions to address customer needs and challenges as well as creative ways to deliver value to customers
- Leverage data analytics and business insights to identify new opportunities and drive business growth
- Incorporate learnings to reshape the key accounts strategy and customers plans

**Qualifications**
- Bachelor's degree in Business or equivalent
- Previous experience in key account management/sales/supplier management
- Self-starter that thrives in a fast-paced and ever-changing environment
- Strong customer relationship and building skills
- Excellent strategic and analytical thinking skills
- Passion for success
- Excellent negotiation skills and ability to influence
- Team player with a keen ability to collaborate with multiple stakeholders
- Demonstrated leadership and entrepreneurial spirit
- Strong business and financial acumen
- Excellent negotiation skills
- Demonstrated critical thinking and problem-solving ability
- Demonstrated ability to navigate in grey zone and ambiguous situations
- Proven capacity to influence and drive change
- Solution-oriented and persistent in developing long-lasting partnerships
- Strong written and verbal communication in English

Travel is required.

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

**Who we are**

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**What we look for**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach

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