Technical Service Manager Role
2 weeks ago
**Who we are**:
Cloud9 Solutions is a rapidly growing Managed Services Provider that offers a broad range of IT Consulting, Managed IT, and Cloud services for organizations looking to source and implement IT solutions and IT services in their businesses or in the cloud.
At Cloud9 Solutions, our mission is to provide our clients with solutions that help them address the technology challenges in meeting their business objectives. In addition to a vast range of Private Cloud, Hybrid Cloud, and Public Cloud offerings customized to suit any business, big or small, we offer a range of solutions for Connectivity, Unified Communications, and VoIP. This positions Cloud9 Solutions as your true one-stop-shop for any business's IT and Communications needs.
About the job:
Job Duties:
- Oversee the service delivery to our clients
- Ensure client tickets and calls are getting addressed in a timely fashion
- Be well-versed in the ITIL foundation and ensure these best practices are being followed
- Oversee the service team and work with Team Leads to allocate resources and facilitate escalations
- Provide direction to the service team to enhance and develop their technical skills
- Work side by side with the leadership team to design, develop and implement policies and procedures
- Identify problematic areas and implement strategic solutions in timely fashion
- Work with the leadership team to assess and review technical resources
- Perform other duties and special projects as assigned
Skills and Qualifications
- 2+ years in MSP experience
- 3+ years in a leadership role with 10+ resources
- Technical background and knowledge
- Excellent communication, interpersonal and organizational skills
- Good judgment and decision-making skills
- Creative thinker and problem solver with attention to detail, thoroughness, and follow-through
**Salary**: $70,000 - $80, 000 annually
**Benefits**:
- Business Casual dress code
- Dental care
- Extended healthcare
- Vision care
Schedule:
- 8AM to 5PM shift with availability outside of business hours
- Monday to Friday
Ability to commute/relocate:
- Langley, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- MSP Leadership: 3 years (preferred)
License/Certification:
- Driver's License (required)
Work Location: In person
**Job Types**: Full-time, Permanent
**Salary**: $70,000.00-$80,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Langley, BC V2Y 5K8: reliably commute or plan to relocate before starting work (required)
**Experience**:
- MSP: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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