Helpdesk and Client Service Technician

1 month ago


Langley, Canada Cloud9 Solutions Full time

**Job description**

Some of the responsibilities include:

- Set up and configure computers and peripheral equipment such as printers, scanners, etc
- Perform audits and tests on computer systems, networks and hardware to ensure it is functioning properly
- Respond to support requests and assist in troubleshooting any problems that arise
- Attempt to replicate reported technical problems and look for solutions
- Ensure all software and hardware is up-to-date and install updates as required
- Perform routine preventative maintenance to avoid system outages and failures
- Maintain computer network, system and hardware documentation for colleagues to reference
- Train colleagues on how to effectively use computer systems and components

Qualifications for this role:

- Certificate or associate's degree in a relevant field is an asset
- 1+ years experience in a technical support or customer service role are desired
- Exemplify strong attention to detail
- Ability to understand and brainstorm creative solutions to complex problems is essential
- Must have strong time management skills and work productively with mínimal supervision
- Familiarity and understanding of the functions of basic computer hardware and software
- Strong written and verbal communication skills in the English language and a collaborative attitude are a must
- Ability to explain technical problems in layman's terms
- Must have sound analytical thinking problem solving skills
- Must have a valid Driver's License
- Must be a Permanent Canadian Resident

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$25.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Technical Service Desk: 1 year (preferred)

License/Certification:

- Driving License (required)

Work Location: In person

**Salary**: $18.00-$25.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Langley, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you a permanent Canadian resident?
- Do you have a valid Driving License?

Work Location: In person



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