Program Coordinator Quality Assurance

1 month ago

Toronto, Canada City of Toronto Full time

**Job ID**:44370

**Job Category**:Audit, Compliance & Inspections

**Division & Section**:Toronto Building - Various

**Work Location**:Various, see below

**Job Type & Duration**:Full-Time, Permanent Vacancies

**Salary**:$101,900 - $131,222.00, TM2529, Wage Grade 7.0

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 4

**Posting Period**: 15-Feb-2024 to 7-Mar-2024

**Location Information**:Vacancies are anticipated at various locations across the City of Toronto, including:

- North York Civic Centre, 5100 Yonge Street
- Scarborough Civic Centre, 150 Borough Drive
- Etobicoke Civic Centre, 2 Civic Centre Court
- City Hall, 100 Queen Street West

**Toronto Building** has a bold ambition to become a modern, client-centric regulator that helps the City achieve its strategic objectives through partnership, innovation and regulatory excellence. As Canada’s largest municipal building regulator, the Division is critical to Toronto’s success and prosperity. Its core services — issuing building permits and inspecting construction — ensure that Toronto’s built environment is safe, accessible, and sustainable. These services also play a critical role in delivering many of Toronto’s city-building priorities, including affordable housing.

In the role of Program Coordinator Quality Assurance, you will be responsible for creating and executing standards, programs, policies, and procedures to ensure consistent practices within an assigned section of the Division. Reporting to the Director and Deputy CBO, you will provide oversight and leadership for quality assurance, ensuring compliance with established Divisional Standards and relevant regulations.

**Leadership and Team Management**

**Training and Development**

Effective supervision, motivation, and training of assigned staff are essential for effective teamwork, maintaining high standards of work quality, organizational performance, promoting continuous learning, and encouraging innovation among team members. This includes administrative, regulatory, and quality assurance training to the Quality Assurance Assessor and Trainer.

**Customer Experience**

You will offer leadership, direction, processes, and tools to enhance efficiencies and elevate the effectiveness of services offered in Toronto Building. Collaborating with Divisional Working Groups on complex organizational change initiatives you will establish a work environment and structure that promotes a culture of continuous improvement, accountability, and organizational excellence. You will spearhead the development and implementation of best practices, procedures and quality standards and tools.

You will capture and utilize analytics regarding staff performance to make recommendations and strategies to improve team performance and results-based accountability.

**Quality Assurance**

You will develop and coordinate all aspects of Toronto Building Compliance Quality Assurance programs. This includes designing training programs, documentation, and related materials to meet Divisional standards. Additionally, you will design, coordinate, and implement program evaluations, operational reviews, and audits to assess effectiveness and opportunities for improvement to meet compliance objectives.

As an expert in your field, you will be providing oversight for the overall approach to quality assurance and risk management services across the Division. Additionally, you will provide policy analysis, planning and research expertise to senior management to support the delivery of the Quality Assurance program. Reviewing gaps identified in internal audit results, you will offer recommendations to the management team to summarize your findings.

**Expert Insights**

In this role, your responsibility is to research your assigned section taking into consideration developments within the field, corporate policies and practices, and legislative and government initiatives at various levels. This will enable you to identify and promote best practices within your assigned section and Division-wide.

As you will be dealing with highly confidential and sensitive information regarding City operations, assets, resources, staff and management initiatives, it is imperative that you maintain confidentiality when carrying out your work.

You will provide confidential assessments of section issues, employee performance and business process simplifications due to policy/procedural changes, restructuring, and resource allocation. Analyzing current procedures, policies, and assessing employee performance and data is important to strengthen our activity monitoring. Your attention to detail will ensure that the documentation is adequate, consistent and non-compliant issues are mitigated.

You will assist management in addressing Internal Audit and Auditor General recommendations, where required. You may also be called to appear and give evidence in court and b

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