Quality Assurance Coordinator

2 weeks ago

Toronto, Canada Lifemark Health Group Full time

**Quality Assurance Coordinator**

**Location**: 3215 North Service Rd, Ontario L8N 3G2

**Term: 1 year Temporary Contract Employee**

The Quality Assurance Coordinator provides administrative support to the Corporate Compliance team. The Key Outcomes are:

- Coordination and assistance in the management of Lifemark Corporate Compliance initiatives.
- Preparation of quality improvement and compliance reports for each division.
- Maintenance of resources on SharePoint related to Compliance, Quality, and Accreditation.
- Complaint management through assistance with reviewing and directing patient complaints, creating analysis reports, and providing system feedback.
- Provision of assistance and support related to national committees as appointed.
- Assistance with Professional Development in consultation with the Director National Program Development & Specialty Services.

**Accountabilities**:

- **Corporate Compliance**:Provide administrative support to the Corporate Compliance team.
- Oversight of site compliance documentation completion including:

- Monthly Internal Inspections
- Emergency Response Summary Report
- Fire equipment inspections
- Chart Audits
- Annual Site Compliance Report
- Assist with Policy and Procedure updates and document management
- Assist in the development and implementation of corporate compliance initiatives to support quality, performance improvement and compliance

**Quality Improvement**:Provide administrative support for the implementation of key quality initiatives by working closely with the National Quality Team and committees including:

- Data Management
- assist in the development of the content and format of the enterprise quality dashboard;
- preparation of monthly patient satisfaction summaries for all divisions;
- analysis of quality metrics and preparation of quality improvement plans for all divisions (incident trending); and development of performance analysis of information for sharing with clients and other stakeholders
- Complaints Management
- Monitoring of complaints submissions through all platforms including SpeakUp, Incident Reports, Machine Engine, Lifemark website, Glassdoor/Indeed accounts
- Communication with site/regional leaders and contract managers to ensure complaint resolution
- Processing of privacy incidents to PCVRS
- Creation of complaints analysis reports on at least an annual basis

**Accreditation**:Provide administrative support for the assurance of accreditation readiness for all Divisions. This includes:

- Resource oversight including management of SharePoint pages
- Preparation of analyses reports such as Program Outcome Reports and Annual Our Results pages
- Document organization for CARF surveys
- Assistance with Health and Safety compliance and documentation

**Committees and Working Groups**:Coordinate teleconferences including recording of minutes, sending reminders and collation and distribution of all related materials to committees/working groups as assigned. Assist with data collection and analysis, formatting of materials and other required tasks to assist the work of committees. Committees may include but are not limited to:

- National Quality Team
- National OT Leadership
- Clinical Connection/Office Hour
- PCVRS Clinical Networking
- WCG/PCVRS Training Development
- National Vocational committee
- **
Professional Development**:Assist the Director National Program Development & Specialty Services with professional development platform management:

- Administrator for the Cornerstone/Lifemark Development Centre e-learning platform
- Instructor Lead Training Session Management (scheduling, attendance, ordering, registration management, certificates etc.)
- Learning Management System admin
- Instructor payroll
- Management of training inbox
- Development assistance (Clinical Leadership forum, D&I, OT onboarding, Pain Care 101 etc.)
- Tech support for webinars, training development, training inbox and LMS
- Management of course payments, education allowance, slush fund
- Communication (announcements, invites, follow up etc.)
- Monthly Cornerstone reporting

**Qualifications/Experience**:

- A Bachelor’s degree or equivalent combination of education and experience
- Previous experience in a senior administrative position
- Strong computer skills with proficiency in Office 365 apps including Word, Excel, Power Point, Teams, and SharePoint
- Extremely detailed-oriented
- Proven ability to effectively prioritize work flow, multitask and maintain deadlines
- Excellent interpersonal, written and oral communication skills
- Ability to exercise good judgment, show initiative and be proactive
- High standards of ethics and confidentiality to handle sensitive information

  • Quality Assurance Coordinator

    7 days ago

    Toronto, Canada The College of Physiotherapists of Ontario Full time

    The College of Physiotherapists of Ontario regulates physiotherapists and exists to protect and serve the public interest. The College protects the rights of patients to safe, competent, and ethical care by ensuring Physiotherapists are qualified to practice, maintain professional standards of practice and are held accountable for their conduct and...

  • Quality Assurance Coordinator

    7 days ago

    Toronto, Canada The College of Physiotherapists of Ontario Full time

    The College of Physiotherapists of Ontario regulates physiotherapists and exists to protect and serve the public interest. The College protects the rights of patients to safe, competent, and ethical care by ensuring Physiotherapists are qualified to practice, maintain professional standards of practice and are held accountable for their conduct and...

  • Quality Assurance Coordinator

    7 days ago

    Toronto, Canada The College of Physiotherapists of Ontario Full time

    The College of Physiotherapists of Ontario regulates physiotherapists and exists to protect and serve the public interest. The College protects the rights of patients to safe, competent, and ethical care by ensuring Physiotherapists are qualified to practice, maintain professional standards of practice and are held accountable for their conduct and...

  • Quality Assurance Coordinator

    7 days ago

    Toronto, Canada The College of Physiotherapists of Ontario Full time

    The College of Physiotherapists of Ontario regulates physiotherapists and exists to protect and serve the public interest. The College protects the rights of patients to safe, competent, and ethical care by ensuring Physiotherapists are qualified to practice, maintain professional standards of practice and are held accountable for their conduct and...

  • Quality Assurance Coordinator

    4 weeks ago

    Toronto, Canada Lifemark Health Group Full time

    **Clinical Quality Assurance Coordinator**: - Regulated** **Lifemark Health Group** **Location**:Remote - flexible schedule** **About us**: Lifemark Vocational is a leading provider of vocational rehabilitation, career and employment services. Our team is committed to excellence, innovation and providing personalized support to each client we...

  • Quality Assurance Consultant

    4 weeks ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...

  • Program Coordinator Quality Assurance

    4 weeks ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 44176 **Job Category**:Audit, Compliance & Inspections **Division & Section**:Toronto Building - Various **Work Location**:Various, see below **Job Type & Duration**:Full-time, Permanent Vacanies **Salary**:$101,900 - $131,222.00, TM2529, Wage Grade 7.0 **Shift Information**: Monday to Friday, 35 hours per week **Affiliation**:...

  • Quality Systems Coordinator

    4 days ago

    Toronto, Canada Just Quality International Inc Full time

    **COMPANY** **JOB DESCRIPTION** Our Quality team is growing and is adding a **Quality Systems Coordinator** to work on-site in our corporate office. The position reports to the Quality Assurance Manager and works collaboratively with the Logistics and Sales teams. This role may require some travel to audit our suppliers. The individual will: - Develop,...

  • Quality Assurance Coordinator

    3 weeks ago

    Toronto, Canada Jacobs Full time

    Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people...

  • Quality Assurance Coordinator

    4 weeks ago

    Toronto, Canada Extendicare Canada Full time

    **QUALITY ASSURANCE COORDINATOR - Extendicare West Park LTC**: Reporting to the Executive Director, the incumbent is responsible for: - Develops and designs a broad range of training packages including orientation, handbooks and procedures that are both used for staff education. - Collaborate with the management team to assist new staff in becoming...

  • Product Quality Assurance Coordinator DAY

    1 day ago

    Toronto, Canada Great Connections Employment Services Full time

    Product Quality Assurance Coordinator DAY | GC Employment Staffing Agency Sign in Register Menu Home >Jobs >Job Details Product Quality Assurance Coordinator DAY Product Quality Assurance Coordinator Job Seekers Job Categories Job Search Resources Training and Development Job Search Employers Staffing Solutions Safety and...

  • Product Quality Assurance Coordinator DAY

    4 weeks ago

    Toronto, Canada Great Connections Employment Services Full time

    Product Quality Assurance Coordinator DAY | GC Employment Staffing Agency Sign in Register Menu Home >Jobs >Job Details Product Quality Assurance Coordinator DAY Product Quality Assurance Coordinator Job Seekers Job Categories Job Search Resources Training and Development Job Search Employers Staffing Solutions Safety and...

  • Product Quality Assurance Coordinator DAY

    3 weeks ago

    Toronto, Canada Great Connections Employment Services Full time

    Product Quality Assurance Coordinator DAY | GC Employment Staffing Agency Sign in Register Menu Home >Jobs >Job Details Product Quality Assurance Coordinator DAY Product Quality Assurance Coordinator Job Seekers Job Categories Job Search Resources Training and Development Job Search Employers Staffing Solutions Safety and...

  • Product Quality Assurance Coordinator DAY

    3 weeks ago

    Toronto, Canada Great Connections Employment Services Full time

    Product Quality Assurance Coordinator DAY | GC Employment Staffing Agency Sign in Register Menu Home >Jobs >Job Details Product Quality Assurance Coordinator DAY Product Quality Assurance Coordinator Job Seekers Job Categories Job Search Resources Training and Development Job Search Employers Staffing Solutions Safety and...

  • Coordinator, Training and Quality Assurance

    1 week ago

    Toronto, Canada Toronto Transit Commission Full time

    **JOB INFORMATION** **Requisition ID**: 9232 **Number of Vacancies**: 1 **Department**: Streetcar Maintenance (20000605) - Head & Staff - Stc Maintenance (30000486) **Salary Information**: $80,189.20 - $100,245.60 **Pay Scale Group**: 8SA **Employment Type**: Regular **Weekly Hours**: 35 **Off Days**: Saturday and Sunday **Shift**: Day **Posted On**: March...

  • QUAC-Quality Assurance Coordinator

    3 weeks ago

    Toronto, Canada Lifemark Full time

    Medical Report Editor Permanent Full Time Mississauga, Ontario Quality Assurance Coordinator - Viewpoint  Location: Mississauga, Ontario Status: Permanent Full time Over the past 31 years we have become the industry leader in Canada, raising the bar with service standard excellence and delivering superior, evidence-based, defensible...

  • Product Quality Assurance Coordinator DAY

    4 weeks ago

    Toronto, ON, Canada Great Connections Employment Services Full time

    Product Quality Assurance Coordinator DAY | GC Employment Staffing Agency Sign in Register Menu Home > Jobs > Job Details Product Quality Assurance Coordinator DAY Product Quality Assurance Coordinator Job Seekers Job Categories Job Search Resources Training and Development Job Search Employers Staffing Solutions Safety and Prevention...

  • Quality Assurance Associate

    3 weeks ago

    Toronto, Canada Brunel Full time

    Quality Assurance Associate III (6-month contract) Toronto, ONIntroduction We are hiring a Quality Assurance Associate III for our client based in Toronto, Ontario. The Quality Assurance Associate will be responsible for Quality Compliance and Product Quality related activities for the company’s importation and distribution portfolio. Contribute to...

  • Quality Assurance Associate

    3 weeks ago

    Toronto, Canada Brunel Full time

    Quality Assurance Associate III (6-month contract) Toronto, ON Introduction We are hiring a Quality Assurance Associate III for our client based in Toronto, Ontario. The Quality Assurance Associate will be responsible for Quality Compliance and Product Quality related activities for the company’s importation and distribution portfolio. Contribute to...

  • Quality Assurance Associate

    3 weeks ago

    Toronto, Canada Brunel Full time

    Quality Assurance Associate III (6-month contract) Toronto, ON Introduction We are hiring a Quality Assurance Associate III for our client based in Toronto, Ontario. The Quality Assurance Associate will be responsible for Quality Compliance and Product Quality related activities for the company’s importation and distribution portfolio. Contribute to...