Quac-quality Assurance Coordinator

3 weeks ago

Toronto, Canada Lifemark Health Group Full time

**Quality Assurance Coordinator - Lifemark Health Group**

**Status**:Permanent Full-time or Permanent Part-Time

**Location**: Remote; Work from home (Western Canada Region)

Are you a healthcare professional looking for a change? Lifemark Health Group is seeking a healthcare professional to work as a Quality Assurance Coordinator. This is a remote position with potential for in-person meetings on a monthly or quarterly basis. This is an opportunity to be a member of an exciting and truly interdisciplinary care network, supporting the assessment and treatment of Canadian Veterans with diverse rehabilitation needs in Canada Lifemark Health Group delivers care to Canadian Veterans and their families through Partners in Canadian Veterans Rehabilitation Services (PCVRS).

**Partners in Canadian Veterans Rehabilitation Services** (PCVRS), a national provider for Veterans Affairs Canada, is now welcoming Veterans and their families into a newly expanded Rehabilitation Services and Vocational Assistance Program. The Rehabilitation Program provides access to medical, psycho-social and vocational services to help ensure a successful transition to life after service for Veterans.

We are actively recruiting Quality Assurance Coordinators who are responsible for facilitating exceptional written communication to our customers and supporting best practices with clinical team members.

To excel in this role, you rely on your healthcare background to offer guidance to clinical staff. You have a passion for supporting the delivery of high quality services, accomplished through ensuring all written communication to customers reflects a professional, well-documented recommendations and outcomes, supported by clinical findings.

You are highly organized with meticulous attention to detail, analytical in your thinking, and possess exceptional problem solving skills. Superior verbal and written communication skills are required, framed with a solid knowledge and appreciation for the requirements of third party funders.

**Responsibilities include**:

- Timely review of clinical reports and forms for quality, continuity, consistency and clinical outcome
- Ensuring reports are consistent with legislative requirements and customer standards
- Liaise with clinicians across region to discuss reports, provide guidance and feedback as required
- Timely completion of administrative tasks within web-based systems to allow for tracking and ultimately submission of quality reporting
- Communicate with administrative teams on clinical triage for referrals, as applicable
- Assist clinical staff on formulation of recommendations, delivery of program standards
- Maintain accurate records utilizing web-based tracking systems to monitor key performance indicators

**Qualifications**:

- 2+ years of experience in the rehabilitation industry
- University degree in a relevant healthcare domain
- Must be a regulated health professional
- Must have lived in Canada in the last 5 years and be open to reliability screening upon offer
- Clinical/rehabilitation experience delivery interdisciplinary care, conducting FCEs, clinical physical medicine or mental health evaluations considered an asset
- Experience with military culture and Canadian Veterans is an asset
- Bilingual (French / English) is an asset
- Basic working knowledge of relevant legislation as it relates to regulated health professionals and Veterans Affairs Canada
- Solid working knowledge of MS Word and the ability to learn and navigate new systems

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