Customer Experience

7 months ago

Montréal, Canada Love that Bag etc Full time

**About us**:
Love that Bag etc is one of Canada’s largest resellers of preloved designer handbags, fashions, and accessories. Beyond our careful curation process of top quality pieces, what sets us apart is that we are truly a customer service oriented company. We remain committed to always offering the best experiences, for both our buyers and our sellers, as we prove that secondhand doesn't need to compromise on luxury service.

Our brand is playful, creative, and light-hearted, with a mission to make designer fashion attainable, and proudly play our role in the circular economy. Our small, close-knit team embodies the same practices we put forth for our customers and into our brand. We’re looking to bring someone on to join in the fun as much as they can deliver in the productivity. Located in the heart of St-Henri, our office building is right on the Lachine canal (with a lovely outdoor terrace for summer time) and is within walking distance of the Atwater market, the St Henri Metro, and a host of restaurants/coffee shops/gyms & more. We offer a casual work environment, flexible hours, free coffee/snacks, and one paid Friday off every month (in addition to other vacation)

**About you**:
**About this position**:
A full-time, in-office position with flexible hours, this role is about keeping the operations running smoothly in the office and within the Love that Bag etc community. The day to day may vary depending on the marketing activities, as well as the sales and consignment levels; however, the core of the job will always be focused on customers and product flow. While working to task, this position is not one that sits too tight on deadlines, but does require a certain timeliness.

**Responsibilities include, but are not limited to**:

- Managing our internal Layaway Payment Plan - setting up the payment scheduling, sending invoices, processing transactions
- Product shipping, receiving, and returns
- Processing & quality control on merchandise coming into office
- Inventory management - organizing stock room, tagging products, data entry, photoshoot organization
- Managing our internal shopping alerts system
- Photography organization - loading product photography and lifestyle photography to listings

**Desired skills**:

- Post-secondary education preferred, but not required
- Customer, sales, administrative, and/or shipping experience a big plus
- Luxury fashion knowledge and interest - designers and brands, current trends
- Excellent verbal and written communication skills in both English and French (must be bilingual)
- Organized, detail and task oriented, and solutions-based thinking
- Team player with a collaborative spirit
- Resourceful, confident & comfortable taking initiative
- Experience with Excel/Google Sheets, G-suite, and comfort with learning new software - you will be learning our backend system. Shopify experience a plus
- Comfortable with numbers - while not a mathematical role, you will be managing minor spreadsheets & transactions
- Personable and friendly

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$37,500.00 per year

**Benefits**:

- Casual dress
- Flexible schedule
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Expected start date: 2021-10-10

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