Customer Experience Advisor

3 weeks ago

Montréal, Canada Polestar Full time

At Polestar, we don't just drive innovation in our cars - our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to be the primary point of contact with our customers and be the ambassador of Polestars premium brand experience.

**About Polestar**

Polestar is an electric performance car brand, determined to improve the society we live in by driving the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars, each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.

This is a contract position is based our of our Laval, Quebec office location.

**Let us describe the challenge we offer**

**What you’ll do**
- Brand advocate and consumer-centric individual who will strive to provide best-in-class experiences for our consumers.
- Work cross-functionally with peers and upper management to solve complex escalations and enhance the customer journey
- Manage inbound communications for product, service, leads and support requests
- Receive and respond to customer communications, cases, or chats through to resolution
- Work with Polestar Spaces & Service Points to ensure seamless communication for all involved parties
- Follow up with current customer product, service, and support inquiries
- Build and maintain professional relationships with our customers throughout their experience
- Resolve and handle incoming customer advocacy cases through to resolution escalating to the appropriate team member where necessary
- Deliver a white glove customer experience through all available methods of communication
- Stay up to date on Polestar news, product and software

**Who you are**
- Associate degree or higher
- Previous experience in call center environment, automotive, luxury retail or sales is highly desirable
- Bilingual fluency in English and French-Canadian required.
- You have a passion for customer experience and being the ambassador of a brand
- Tech savvy with knowledge of call center and telephony systems. Salesforce experience a plus.
- You have excellent verbal and written communication skills
- You are an agile learner and comfortable with technology, learning new tools, and able to work with a variety of content areas/teams.
- Proven project management skills, stakeholder management, time management, and prioritization when managing multiple projects.
- You have attention to the details, and thrive in an ever-evolving work atmosphere

**People at Polestar**

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.

Are you ready for the journey? Which is electric by the way...

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