Client Support Associate
3 weeks ago
**Company**
Numa Technologies Corporation (NumaCorp) is a Saskatchewan firm specializing in software services including: custom software development, management software solutions, business automation solutions, ERP systems, data management and IT consulting.
Working directly with a project manager as part of the project management process, the Client Support Associate (CSA) focuses on service and support functions. This role includes maintaining client relations, communicating with clients, understanding needs, addressing questions and concerns, helping to solve problems, processing inquires and requests and more.
**Responsibilities**
Review and understand project plans, scope, specifications and responsibilities
Monitor, update and track project progress, assignments and schedule
Communicate and coordinate between project managers, team members and clients
Provide guidance and support to team members and clients throughout the project
Communicate with clients to discuss project progress and process change requests and inquiries
Communicate and coordinate project changes between project managers, team members and clients
Maintain communications with clients to provide ongoing service and support
Help to resolve project related problems and suggest possible solutions
Assist project manager in project discovery, planning, design, development, deployment and support
Assist project manager in document review and organization
Assist project manager in project related research and discovery
Assist project manager in project scheduling, task assignments and cost control
Assist project manager in maintaining project procedures and guidelines
Assist project manager in quality control and testing
Assist project manager in training and support
**Requirements**:
Education in Business Administration or Equivalent
Experience in Assistant Management or Equivalent
Experience in Projects, Programs or Equivalent
Solid Understanding and Knowledge of Business Processes, Business Department Functions and Business Models
Excellent Oral and Written Communication Skills
Excellent Interpersonal Skills
Details Oriented and Organized
**Salary**: $38,000.00-$43,000.00 per year
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- SASKATOON, SK: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
Work Location: Hybrid remote in SASKATOON, SK
Application deadline: 2023-01-27
Expected start date: 2023-01-30
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