Client Support Associate

3 weeks ago


Saskatoon, Canada Numa Technologies Corporation Full time

**Company**

Numa Technologies Corporation (NumaCorp) is a Saskatchewan firm specializing in software services including: custom software development, management software solutions, business automation solutions, ERP systems, data management and IT consulting.

Working directly with a project manager as part of the project management process, the Client Support Associate (CSA) focuses on service and support functions. This role includes maintaining client relations, communicating with clients, understanding needs, addressing questions and concerns, helping to solve problems, processing inquires and requests and more.

**Responsibilities**

Review and understand project plans, scope, specifications and responsibilities

Monitor, update and track project progress, assignments and schedule

Communicate and coordinate between project managers, team members and clients

Provide guidance and support to team members and clients throughout the project

Communicate with clients to discuss project progress and process change requests and inquiries

Communicate and coordinate project changes between project managers, team members and clients

Maintain communications with clients to provide ongoing service and support

Help to resolve project related problems and suggest possible solutions

Assist project manager in project discovery, planning, design, development, deployment and support

Assist project manager in document review and organization

Assist project manager in project related research and discovery

Assist project manager in project scheduling, task assignments and cost control

Assist project manager in maintaining project procedures and guidelines

Assist project manager in quality control and testing

Assist project manager in training and support

**Requirements**:
Education in Business Administration or Equivalent

Experience in Assistant Management or Equivalent

Experience in Projects, Programs or Equivalent

Solid Understanding and Knowledge of Business Processes, Business Department Functions and Business Models

Excellent Oral and Written Communication Skills

Excellent Interpersonal Skills

Details Oriented and Organized

**Salary**: $38,000.00-$43,000.00 per year

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- SASKATOON, SK: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: Hybrid remote in SASKATOON, SK

Application deadline: 2023-01-27
Expected start date: 2023-01-30


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