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Client Service Associate

1 month ago

Saskatoon, Canada MD Financial Management Full time

Is this role right for you?

In this role you will: Provide service and sales support to Financial Consultants and Portfolio Managers, responding to all inquiries from current and prospective clients concerning MD products and services  Be accountable for the preparation and processing of client documentation, preparing correspondence to clients and third parties, and inputting transaction requests Maintain a follow-up system for inquiries, complaints, and problem resolution, ensuring that established MD service standards are being met in a timely manner Establish and maintain a plan to ensure all existing clients are contacted regularly and paperwork required for meetings is prepared in advance Book client meetings, prepare files, send meeting reminders, and respond to time-sensitive requests from Advisors during client meetings Process documentation related to new accounts and trade requests & input transaction requests, confirming all regulatory requirements are adhered to Identify opportunities, anticipate client needs, & partner with other lines of business to arrange mutually beneficial client contact strategies Support and participate in the research and resolution of a variety of complex client concerns Adhere to professional standards including policies, procedures and best practices, and professional codes of conduct related to client engagement, taking Scotiabank’s risk appetite and culture into consideration Ensure that monthly compliance-related tasks, such as compliance reporting logs and follow up on non-compliant paperwork, are completed Liaise with Accountants and third parties to provide tax documents or statements as requested Be responsible for other general office duties, including reception coverage as required

 
The Must Haves:

College diploma or university degree in business, commerce or equivalent 2 years’ experience in an administrative or clerical position, preferably within the financial services industry IIROC licensed as an Investment Representative which includes the completion of the Canadian Securities Course (CSC), the Conduct and Practices Handbook (CPH) and 30- day training Proficiency with Microsoft Office Suite Working knowledge of CRM2

 
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

A dedication to client service Strong organizational skills Strong attention to detail and follow-through skills Excellent verbal and written communication skills Initiative and are resourceful An ability to work independently or effectively within a team An ability to manage multiple priorities in a fast- paced environment An ability to effectively manage change A focus on achieving results

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