General Manager

7 days ago

SaintBrunodeMontarville, Canada Tesla Full time

What to Expect
- THE ROLE
- As we continue to scale, Tesla is looking for high potential leaders to streamline operations across functions
- by building excellent teams and processes that support the customer journey end to end. The General
- Manager ensures the success of the site by overseeing all sales and service operations. In this role, you are
- responsible for leading cross-functional managers and establishing efficient, customer-centric processes to
- help Tesla accelerate the world’s transition to sustainable energy.

What You’ll Do
- RESPONSIBILITIES
- BUILDS EFFECTIVE TEAMS
- Hires an excellent team of strong and diverse leaders and takes personal responsibility for their
- onboarding and continued development.
- Has consistent 1:1s with reports and creates a culture of regular coaching and feedback.
- Addresses low performance quickly and compassionately. Resolves all people and safety issues in a
- timely and effective manner. Collaborates effectively with Human Resources and appropriate partners.
- Retains and develops top performers. Takes the time to understand individuals’ motivations and actively
- coaches towards development goals by providing actionable feedback. Multiplies the capabilities of
- team members and unleashes the team’s potential.
- Energizes others and builds a team culture of high performance and trust. Champions inclusion,
- psychological safety, and courage. Creates an environment where all voices feel confident speaking up.
- CUSTOMER FOCUS
- Owns the customer journey from end to end and continually strives to improve customer happiness.
- Actively monitors customer service trends to make necessary improvements and coaches the team in
- continuously improving communication, processes, and relationships to elevate the experience.
- SITUATIONAL ADAPTABILITY
- Dynamic problem solver who tackles change by leading with the Why and inspiring buy-in and action.
- Allocates and shifts resources as needed based on business priorities and customer experience. Resilient
- and calm under intense pressure.
- Coachable. Takes full ownership of personal development. Regularly solicits feedback from teammates
- above, below, and adjacent, and demonstrates learning agility by making clear behavioral changes.
- Highly mission-driven and motivates others to see the big picture.
- DRIVES RESULTS
- Takes full responsibility for communicating business priorities to the team and stakeholders.
- Removes barriers and provides cover so team can execute against goals. Direct reports know what is
- expected of them, and how their work ties into the broader team direction.
- Understands and owns every aspect of the site’s performance. Sets targets, drives execution, and holds
- the team accountable both for individual and team results. Drives standardization in alignment with
- broader organizational goals.

What You’ll Bring
- REQUIRED SKILLS/ABILITIES
- People-first leader who prioritizes team development
- Relentless drive for excellence; provides recognition and feedback daily
- Multiplier who elevates the thinking and output of everyone around them, while also making them feel
- included and valued
- First-principles thinker who finds a creative path to solve previously unsolvable problems
- Exceptional integrity through dedicated and ethical approach to sales and service operations
- Commitment and enthusiasm to work evenings and weekends alongside the rest of the team
- M2 or M3 experience
- Ability to obtain appropriate state licensing, where applicable
- EDUCATION AND EXPERIENCE
- Bachelor’s Degree and/or equivalent experience leading an end-to-end customer-facing operation
- Experience leading large teams in a fast-paced environment
- Functional experience in roles supporting both Sales/acquisition of new customers and Service/support
- of existing customers
- Demonstrated ability to inspire, influence, and hold teams accountable to achieve a common goal
- Experience leading teams and managing a diverse group of roles and responsibilities
- PHYSICAL REQUIREMENTS
- Must be able to stand or sit for 8 hours or more
- Occasional

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