Assistant Property Manager, Metro Centre

3 weeks ago

Toronto, Canada Oxford Properties Full time

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

In this role, you will support the Real Estate Management Team in the day-to-day operation of Metro Centre, reporting to the Property Manager.

You will be a key member of an engaged, high-reaching team—part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

**As a member of this team, you will be responsible for**:
CUSTOMER RELATIONSHIP MANAGEMENT
- Assist in establishing and maintaining "World Class" customer relationships through understanding customer needs and concerns as part of the Oxford Commitment
- Coordinate the customer visitations in the Customer Relationship Management (CRM) module
- Ensure prompt and courteous attention to all customer requests, internal and external
- Maintain customer manuals
- Coordinate customer move-in and move-out procedures
- Coordinate customer event requirements and Green Team meetings
- Maintain Lobby Directories & Elevator screen content in all buildings
- Manage content & updates to Otto by Oxford customer app for Metro Centre Portfolio
- Preparation of customer notices, internal newsletters, and monthly newsletters to Tenants
- Provide support to Community Manager initiatives

REPORTING
- Assist in ensuring all reports are prepared accurately and in a timely manner, recognizing the importance of internal and external relationships
- Assist with annual budget preparation and quarterly reforecasting/reporting
- Assist with monthly accruals and management reporting, including operating variance analyses, leasing cost and capital projects tracking

ACCOUNTS RECEIVABLE / PAYABLE
- Support the Property Administrator to ensure accuracy of billings and collections are received on time
- Assist with default preparation and delivery notices to customers
- Provide support to Building & Tenant Relations Coordinator for invoice payment and coding direction

LEASE ADMINSTRATION
- Prepare and deliver notices to customers with respect to lease administration
- Lease interpretation and ensure requirements are adhered to
- Monitor and complete leasehold improvement allowance requirements as per the lease

OFFICE & RETAIL LEASING
- Maintain record of ongoing leasing updates for both Office and Retail meetings
- Support leasing and property teams with customer renewals, expansions, vacant suite standards maintenance, and tours as needed
- Update the Oxford building pages on the Oxford web site as required
- Coordinate Broker fees, payments, and distribution
- Maintain storage records and administer new agreements
- Assist Specialty Leasing with temporary license agreements & PATH activations

OPERATIONS, CONSTRUCTION, DEVELOPMENT
- Maintain Emergency Management plan updates, contacts and Send Word Now lists
- Assist Operations team with various building inspection requirements
- Review and monitor Angus preventative maintenance performance results
- Assist Construction Manager during leasehold improvement and Landlord’s work processes
- Work with Risk Management as required on Insurance related issues
- Coordinate with Security, Cleaning, Parking operators as required
- Work with Development to support site related projects

**To succeed in this role, you have**:

- 3 -5 years’ experience in Real Estate Management required
- Post-secondary degree with focus in business or real estate
- Enrolment in RPA/CPM is an asset
- Demonstrated ability to multi-task and manage priorities under pressure with careful attention to detail
- Demonstrated financial, analytical and decision-making skills
- Familiarity with LEED EB submissions, BOMA Best and BOMA Certificate of Excellence
- Strong Computer skills and knowledge of MS Office required, basic Knowledge in JDE preferred
- Excellent communication skills both written and oral
- Strong interpersonal skills for successful teamwork working closely with customers
- Ability to find creative solutions and help drive results
- Thrive in organizations that constantly evolve and adapt.
- Embrace collaborative sharing of knowledge within a teamwork environment
- Driven to

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