Assistant Property Manager

2 weeks ago

Toronto, Ontario, Canada Oxford Properties Full time
Why join us?


Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused.

We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live.

We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

We are looking for a highly motivated Assistant Property Manager to join our team.

Reporting to the Senior Property Manager, in this role, you will support the retail team in the day-to-day operations, providing outstanding service to our tenants, customers and Guest Services team.


In this role, you will support the Real Estate Management Team in the day-to-day operation of the Metro Centre portfolio, reporting to the Property Manager.


You will be a key member of an engaged, high-reaching team—part of a world-class, winning culture that prioritizes people development and focuses on long-term growth.

We take great pride in leading the industry by earning respect through every interaction, every day.

We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.


As a member of this team, you will be responsible for:

CUSTOMER RELATIONSHIP MANAGEMENT
Assist in establishing and maintaining "World Class" customer relationships through understanding customer needs and concerns as part of the Oxford Commitment
Coordinate the customer visitations in the Customer Relationship Management (CRM) module
Ensure timely and courteous attention to all customer requests, internal and external
Maintain customer manuals
Coordinate customer move-in and move-out procedures
Coordinate customer event requirements and Green Team meetings
Maintain Lobby Directories & Elevator screen content in all buildings
Manage content & updates to Otto by Oxford customer app for Metro Centre Portfolio
Preparation of customer notices, internal newsletters, and monthly newsletters to Tenants
Provide support to Community Manager initiatives

REPORTING
Assist in ensuring all reports are prepared accurately and in a timely manner, recognizing the importance of internal and external relationships
Assist with annual budget preparation and quarterly reforecasting/reporting
Assist with monthly accruals and management reporting, including operating variance analyses, leasing cost and capital projects tracking

ACCOUNTS RECEIVABLE / PAYABLE
Support the Property Administrator to ensure accuracy of billings and collections are received on time
Assist with default preparation and delivery notices to customers
Provide support to Building & Tenant Relations Coordinator for invoice payment and coding direction

LEASE ADMINSTRATION
Prepare and deliver notices to customers with respect to lease administration
Lease interpretation and ensure requirements are adhered to
Monitor and complete leasehold improvement allowance requirements as per the lease

OFFICE & RETAIL LEASING
Maintain record of ongoing leasing updates for both Office and Retail meetings
Support leasing and property teams with customer renewals, expansions, vacant suite standards maintenance, and tours as needed
Update the Oxford building pages on the Oxford web site as required
Coordinate Broker fees, payments, and distribution
Maintain storage records and administer new agreements
Assist Specialty Leasing with temporary license agreements & PATH activations

OPERATIONS, CONSTRUCTION, DEVELOPMENT
Maintain Emergency Management plan updates, contacts and Send Word Now lists
Assist Operations team with various building inspection requirements
Review and monitor Angus preventative maintenance performance results
Assist Construction Manager during leasehold improvement and Landlord's work processes
Work with Risk Management as required on Insurance related issues
Coordinate with Security, Cleaning, Parking operators as required
Work with Development to support site related projects

To succeed in this role, you have:3 -5 years' experience in Real Estate Management required
Post-secondary degree with focus in business or real estate
Enrolment in RPA/CPM is an asset
Demonstrated ability to multi-task and manage priorities under pressure with careful attention to detail
Demonstrated financial, analytical and decision-making skills
Familiarity with LEED EB submissions, BOMA Best and BOMA Certificate of Excellence
Strong Computer skills and knowledge of MS Office required, basic Knowledge in JDE preferred
Excellent communication skills both written and oral
Strong interpersonal skills for successful teamwork working closely with c

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