Consumer Sales Specialist
2 weeks ago
Une version en français est disponible sous la description de poste en anglais
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a FTSE 250 global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care.
Group revenues in 2021 were over $2 billion. With around 10,000 colleagues, we provide our products and services in over 100 countries, united by a promise to be forever caring. Our products provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.
Our search for better is changing the lives of our customers. It's changing the careers of our people too - creating new challenges and opportunities all the time. We're a business that never stands still. Join us as a
**Consumer Sales Specialist**, and you won't either.
**About the role**:
The Consumer Sales Specialist is a key driver for fostering interest and generating sales of ConvaTec products and services through dialogue with customers. As an integral member of the inside sales team, you will strive to achieve and exceed sales objectives and conversion goals by engaging consumers through the execution of phone campaigns, leads and product sampling based on the identification of the consumers’ needs. In this role, you will engage customers in conversations that will help improve their quality of life. You will provide solutions that will have a positive impact and will support ConvaTec’s best in class portfolio of products and lines of services. You will also be responsible for providing innovative ideas and sharing consumer insights with peers, managers and the consumer marketing team.
**Duties and Responsibilities**:
- Execute high volume of outbound and inbound calls to follow-up on consumer samples and other leads generated by specific campaigns- Foster interest in ConvaTec products through dialogue with patients. Effectively identify customer needs and present information based on needs identified- Plan and prioritize time and sales activities to maximize opportunities to achieve revenue goals- Meet and exceed monthly efficiency, activity and sales targets/goals- Provide positive customer experience, life improving advice and solutions using structured approach, with goal of capturing sales- Acquire and demonstrate high level of product knowledge and competitive product/market dynamics- Provide campaign feedback and consumer insights to Marketing- Effectively operate computer-based contact/database management program and accurately complete customer profile, relevant post call notes, sample activity, literature fulfilment requests, possible follow up steps, etc.- Be active part of team development including receiving coaching and training with colleagues on a regular basis- Convey a positive and professional phone image- Ensure that all customer interactions are within compliance and follows established guidelines
**Principal Contacts**:
- External ConvaTec customers, healthcare professionals, distributors, Consumer Sales and Operations Team and sales professionals- Internal ConvaTec employees
**Travel Requirements**:
- None
**Language Skills Required**:
- Speaking: English, French
- Writing/Reading: English, French
**Working Conditions**:
- Work performed in an office environment, Remote
**Special Factors**:
- Must be reliable and dependable**About you**:
You’ve worked in similar consumer/customer sales roles before, so you understand the importance of being a team player. Alongside your consumer sales experience and knowledge, you’ll bring high level communication skills to the role. A natural communicator and motivator, you’re ready to help your me+ sales team shine. And because you’re resilient, adaptable and positive in the face of change, you’ll shine here too.
As the first line for consumer sales, you will engage customers in conversations that will help improve their quality of life and will provide solutions that will have a positive impact and will support ConvaTec’s best in class portfolio of products and lines of services.
**Qualifications/ Education**:
- Associates or Bachelor’s degree preferred.- High School Diploma/GED required.- 1+ years of sales/customer service experience.- Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities- Experience in working structured and efficiently with inbound/outbound campaigns- Proven ability to conduct structured conversations, trouble shoot and provide consumer-focused solutions
**Knowledge/Skills/Abilities**:
- Excellent verbal and written communication skills- Excellent phone etiquette- Competitive drive for sales achievement, with understanding of the importance of ‘caring while selling’ in the healthcare industry- Must be patient, empathetic
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