Practice and Quality Assurance Representative

4 weeks ago

Vancouver, Canada Insurance Council of BC Full time

**About the Insurance Council**

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

**The Opportunity**

You will carry out a dynamic role within the department, providing a high level of service, direction, guidance, and support to stakeholders on matters under Insurance Council’s purview. You will also contribute to building awareness of Insurance Council’s role and services, to supporting regulatory compliance, and to the updating and modernization of regulatory practices.

You must become fully informed about the governing legislation, Council Rules, Council’s Code of Conduct as well as Council’s operations. You will identify trends in inquiries reporting these to the Manager and influencing improvements in licensee Practice guidance and standards.

**Why Work for the Insurance Council?**

Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.
- We offer a comprehensive health and dental plan.
- Work-life balance.
- This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
- Professional development.
- Equitable employment opportunities.

**Who We’re Looking For**

**Duties and Responsibilities**
- Timely and thorough handling and response to inquiries, both verbally and in writing, and providing direction and guidance to stakeholders on matters under Insurance Council’s purview;
- Maintain an understanding of and remain current on Insurance Council operations, legislation, Code of Conduct, Council Rules, practices, regulatory and industry trends and happenings;
- Identify trends, issues, recommend and implement modifications or improvements to resources, regulatory practices, guidelines, policies, standards, and expectations;
- Contribute to building awareness of Insurance Council’s role and services, and help identify and implement ways in which we can provide and better serve the public, licensees, and government;
- Collaborate with and assist Practice and Quality Assurance staff and leaders, and other Insurance Council staff and external stakeholders, as required;
- Contribute to operational effectiveness;
- Other duties as assigned.

**Qualifications**
- Minimum two years post-secondary education in a related field such as business administration, or equivalent experience.
- Minimum two years of experience in a regulatory, financial services or related field.
- Experience in client service and conflict resolution.
- Computer skills, with proficiency in word processing and spreadsheet.
- Excellent oral and written communication skills.
- Insurance or financial services education and experience is an asset.
- Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. _The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position_. In some circumstances, the new employee may be eligible for compensation beyond the P50 of the salary range. Factors that influence this decision include _full job knowledge, qualifications, internal equity, and experience_ in a similar role._

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