Dual Property Operations Manager

2 weeks ago


Kitchener, Canada DoubleTreeHome2 Suites by Hilton Kitchener Full time

**Job Title**: Dual Property Operations Manager

**Location**: DoubleTree by Hilton Kitchener and Home2 Suites by Hilton Kitchener

**Job Summary**:
**Key Responsibilities**:
1. **Operational Oversight**:

- Manage all operational aspects of both properties, ensuring compliance with Hilton brand standards.
- Develop and implement operational strategies to maximize efficiency and profitability.
- Monitor and improve guest satisfaction scores through consistent service excellence.

2. **Leadership and Team Management**:

- Lead, coach, and mentor department heads and staff to foster a positive and productive work environment.
- Conduct regular performance reviews and provide training and development opportunities.
- Ensure staffing levels are adequate and in line with budgetary constraints.

3. **Financial Management**:

- Oversee the financial performance of both properties, including budgeting, forecasting, and financial reporting.
- Implement cost control measures to maximize revenue and minimize expenses.
- Analyze financial data to identify areas for improvement and develop action plans.

4. **Guest Experience**:

- Ensure both properties deliver exceptional guest experiences, addressing and resolving any guest issues promptly.
- Monitor guest feedback and reviews, implementing changes to improve satisfaction.
- Maintain high standards of cleanliness, safety, and service.

5. **Sales and Marketing**:

- Collaborate with the sales and marketing teams to develop strategies to drive occupancy and revenue.
- Participate in community and industry events to promote the properties.
- Work with corporate marketing to ensure brand consistency and effective marketing campaigns.

6. **Compliance and Safety**:

- Ensure compliance with all local, state, and federal regulations, as well as Hilton policies and procedures.
- Maintain health and safety standards across both properties.
- Conduct regular audits and inspections to ensure adherence to standards.

7. **Reporting**:

- Provide regular updates and reports on operational performance to the Dual Property General Manager.
- Prepare detailed reports on financial performance, guest satisfaction, and operational efficiency.
- Present recommendations for improvements and strategic initiatives to the General Manager.

**Qualifications**:

- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of hotel management experience, preferably with dual property oversight.
- Experience working with a union would be an asset.
- Strong financial acumen and experience with budgeting and forecasting.
- Excellent leadership, communication, and interpersonal skills.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Proficiency in hotel management software and MS Office.
- Proven track record of driving guest satisfaction and operational excellence.

**Benefits**:

- Comprehensive benefits package including health, dental, and vision insurance.
- Paid time off and holiday pay.
- Hilton employee travel discounts and perks.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Hospitality: 3 years (required)

Work Location: In person

Application deadline: 2024-05-26



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