Front Desk Agent

2 days ago

Toronto, Canada Windsor Arms Hotel Full time

**Job description**

Windsor Arms Hotel is looking to hire a dynamic, self-motivated and enthusiastic Front Desk Agent who is passionate about the industry and wants to elevate their career. In this position, you will be responsible to provide professional and customer focused service to our guests, ensuring their stay becomes a memorable experience. Your role will include the following key responsibilities:
**Duties**:
*Answer internal or external phone calls in a pleasant and professional manner.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

*Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.

*Use the correct procedures regarding the acceptance of credit cards, cash, and foreign currency in accordance with the hotel credit policy.

*Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality.

*Ability to multitask and to efficiently work with colleagues on shift as well as other departments of the hotel to maintain 5-star guest experience. This includes the butlers, valet and housekeeping.

*Communicate exceptionally both verbally and in writing to provide clear direction to other staff. Be comfortable in communicating and working closely with the housekeeping department. Ensure efficiency in getting prioritized rooms ready first and to keep track of the cleanliness of all rooms in the system through communication with the housekeeping department.

*Assist guests by providing information about the hotel and the local area/city.

*Ability to maintain confidentiality of hotel guests and pertinent hotel information.

*Must have comprehensive understanding of hotel emergency procedures.

*Perform any other tasks as requested by the Manager.

**Qualifications and Skills**:
*A minimum of 3 years previous experience working at the Front Desk of a luxury hotel.

*A University or College Hospitality Diploma is an asset.

*Proficient with Property Management Systems.

*Knowledge of computers and cash handling experience is mandatory.

*Ability to be punctual and reliable is mandatory.

*General knowledge of local area attractions and transportation.

*Excellent communication and organizational skills; friendly and courteous disposition even in stressful situations.

*Must be enthusiastic about working in the hotel industry, and to be immensely detail oriented and have a high tolerance for situations of stressful nature.

*Excellent command of the English language, both written and verbal. Second language is an asset.

*Arrive dressed in professional attire and maintain a neat personal appearance every shift.

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front Desk: 3 years (required)

Work Location: One location

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