Community Consultant

2 days ago

Toronto, Canada Staples Canada Full time

: 1247597

Who we are
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**:
As the Community Consultant you are responsible for managing the physical space and operations of an interactive co-working space. Reporting to the Sr. Manager, National Coworking and Spotlight and within the purview of the Market Manager, this role is responsible for creating and developing a member community that supports the growth and development of our membership base. In addition, this role will drive the membership and retention and is responsible for facilitating sales and leading operational excellence of their location(s).

**Specifically, you will**:
Community and Customer Service: 30%
- Engage with members to understand their interests, business and goals and provide unique programs to support their growth and retain members.
- Promote a positive, enthusiastic work environment and provide an exemplary customer service and hospitality to create a strong member experience.
- Resolve customer complaints promptly and satisfactorily
- Curate, execute, and coordinate client events in the form of learning seminars, networking, lunch and learns and other events that connect to the location.
- Curate and execute Spotlight Events and member experiences to further connections and capture new leads
- Always maintains a positive interaction with members and collects ongoing feedback to drive improvement in the member and space experience.

Membership & Sales Development: 35%
- Conduct frequent customer tours and meet monthly targets for leads generation
- Onboard new members to the space and the community, ensure proper onboarding and space loading for a quality experience.
- Work towards 100% occupancy with a high member retention rate. Co-create strategic development plans with Market Manager and execute independently to successfully meet targets.
- Connect members to relevant services within Staples Canada and reevaluate member needs on an annual basis.
- Co-create a membership drive strategy with Market Manager and execute independently to attract and retain new members at your location.
- Achieve sales targets monthly by upselling current members, gaining new memberships
- Partner with local Staples Retail operations on business development opportunities, networking and cross channel sales.

Operations: 35%
- Ultimately responsible for the building operations and member experience at assigned location.
- Resolve any member issues/concerns that arise through a natural and supportive manner that respects all members
- Manage maintenance and cleanliness of the facility and its amenities with the support of the cleaning team, including but not limited to light cleaning, ongoing tidiness, maintenance and upkeep of common areas. Ensure collective upkeep of the Studio space with stakeholders.
- Responsible for the health and safety of our members including health and safety onboarding and ongoing emergency plan training.
- Conduct opening and closing duties, ensure inventory levels are met and ensure all fees are paid accordingly.
- Provides support and coverage to other locations as required.
- Support events and meetings by coordinating catering, room booking, equipment rentals and ad-hock requests as required.
- Provide a welcoming experience to all customers and members and ensure an ongoing consistent and positive in-person experience overall.

**Some of what you need**:

- Completion of University degree or equivalent leadership experience
- 2-4 years of progressive experience in hospitality, retail, co-working or sales environment
- 2+ years of supervisory/ project management experience. We may look at entrepreneurship experience as another eligibility criteria.
- Demonstrated ability to deliver a high level of customer service and outstanding experiences and the ability to promote the company’s customer service standards.
- Ability to operate independently and take on additional tasks and additional projects as required.
- Ability to understand the importance of community and be able to build relationships and foster connections with others.
- Must be comfortable with feedback culture and managing stakeholder relationships at locati

  • Communications Consultant, Employee Communications

    7 months ago

    Toronto, Canada Toronto Community Housing Full time

    Job #: **8204** - Division: **Strategic Communications** - Vacancy Type: **Full-time Permanent** - Affiliation: **Union: CUPE 79** - Contract Length: - Grade: **TCHC 06** - # of Vacancies: **1** - Salary/Hourly Range: **39.47 - 43.25 per hour** - Hiring range/wage: **39.47/hour** - Work Details (Days/hours): **35 hours/week, Monday to Friday** - Posted...

  • Communications Consultant

    4 days ago

    Toronto, Canada Toronto Community Housing Full time

    **Make a Difference** Are you an experienced communications professional who is looking for an opportunity to make a real difference in your community? This is an exciting opportunity to join our Corporate and Internal Communications team at Toronto Community Housing and help make positive change for the 110,000 people who live in our...

  • Communications Consultant, Digital and Web

    7 months ago

    Toronto, Canada Toronto Community Housing Full time

    Job #: **8416** - Division: **Strategic Communications** - Vacancy Type: **Full-time Temporary** - Affiliation: **Union: CUPE 79** - Contract Length: **Approximately 4 months** - Grade: **TCHC 06** - # of Vacancies: **1** - Salary/Hourly Range: **40.16 - 44.01** - Hiring range/wage: **40.16** - Work Details (Days/hours): **35 hours/week, Monday to Friday** -...

  • Resource Consultant

    7 months ago

    Toronto, Canada Lumenus Community Services Full time

    **Resource Consultant** **Location: Toronto, ON** **Position Type: Full-time (37.5 hr./week)** This position involves working with, and providing support to a variety of licensed childcare programs, staff and families regarding children with extra support needs who have been referred to the **ECB program for service.** This includes individual...

  • Communications Consultant, Digital Brand and Design

    20 hours ago

    Toronto, Canada Toronto Community Housing Full time

    **Make a difference** Are you a skilled and experienced digital communicator looking for an opportunity to help build a better Toronto for all? Are you a keen strategic thinker with an exceptional attention to detail? Are you a dedicated and skilled team player looking for a new challenge with a high profile public sector organization? We are currently...

  • Wsib Consultant

    3 hours ago

    Toronto, Canada Toronto Community Housing Full time

    **Make a difference** We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing! As a WSIB Consultant, you will utilize your expertise and knowledge of workplace safety and disability management to support and improve the health and safety of our staff. This will contribute to the ongoing efforts of...

  • Consultant, Communications

    4 weeks ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Asset Management Consultant,

    1 month ago

    Old Toronto, Canada Community Living Toronto Full time

    p>When required, accommodations for disabilities will be provided, on request. p>We thank everyone for their interest in Community Living Toronto; p>HOME MANAGEMENT CONSULTANT Community Living Toronto, one of the largest agencies of its kind in North America, is a dynamic innovative organization committed to a vision of promoting a welcoming community. As a...

  • Early Childhood Consultant

    7 months ago

    Toronto, Canada Community Living Toronto Full time

    Serve as a special needs resource consultant to early childhood settings to support children 0-12 years of age with a variety of extra supports needs. **QUALIFICATIONS**: - Post-secondary degree or diploma in Early Childhood Studies, plus additional course work or training related to supporting young children with special needs (e.g Autism Spectrum...

  • Human Resources Consultant

    1 week ago

    Toronto, Canada Toronto Community Housing Full time

    **Benefits/work perks** In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including: - Three weeks paid vacation and four additional paid personal days - Defined Benefit Pension Plan - Health and Dental Benefits...

  • Strategic Communications Consultant

    6 days ago

    Toronto, Canada Staffbase Full time

    **About Staffbase**: At Staffbase we believe that Internal Communication moves people, and people move companies. Our mission is to empower leaders and communicators to drive transformation through internal comms solutions, strategies, and insights. Our most recent Series E funding led by General Atlantic, officially launched us to UNICORN status! We're...

  • Community Clinician

    3 months ago

    Toronto, Canada LOFT Community Services Full time

    **DATE**:October 17, 2024 **LOCATION**:Toronto, ON - Specialized Community Services **COMPENSATION**:$68,605 - $82,123 annually prorated LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness....

  • Community Clinician

    2 weeks ago

    Toronto, Canada LOFT Community Services Full time

    **DATE**:December 23, 2024 **LOCATION**:Toronto, ON - Specialized Community Services **COMPENSATION**:**$68,605 - $82,123 annually prorated LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and...

  • Human Resources Consultant

    1 week ago

    Toronto, Canada Toronto Community Housing Full time

    Job #: **7062** - Division: **Human Resources** - Vacancy Type: **Full-time Permanent** - Affiliation: **Non-Union: Management & Exempt** - Contract Length: - Grade: **06** - # of Vacancies: **3** - Salary/Hourly: **$68,425.88 - $102,638.83** - Work Details (Days/hours): **36.25hrs/week** - Posted Date: **12/08/22** - Existing or New: **Existing** - Deadline...

  • Behaviour Services Consultant-early Childhood

    2 months ago

    Toronto, Canada Community Living Toronto Full time

    The Behaviour Services Consultant - ECS is responsible for enhancing the knowledge and skill set of Special Needs Resource (SNR) staff within the Every Child Belongs model, who may request the development of a more formalized behaviour program. Provides expertise in behaviour support strategies to Special Needs Resources (SNRs) and community Early Childhood...

  • Strategic Communications Consultant

    1 month ago

    Old Toronto, Canada Cision Full time

    About CisionCision is a global leader in the development of innovative communication solutions for leading brands and organizations.Job Title: Strategic Communications ConsultantAbout the RoleWe are seeking an experienced Strategic Communications Consultant to join our team. This role involves managing day-to-day customer relationships, coordinating tasks...

  • Community Consultant

    7 months ago

    Toronto, Canada Staples Canada Full time

    : 1261791 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If that’s...

  • Consultant, Training and Communications

    6 days ago

    Toronto, Canada Apex Systems Full time

    Consultant, Training and Communications Apex Systems is a global IT services provider, and our staffing practice has an opening for a Consultant with a background in change management, training and communications to place at our client, a Big 5 bank. Client: Big 5 Bank Location: Hybrid – Thursday. Downtown Toronto Duration of Contract/Perm: 6-12 month...

  • Consultant, Training and Communications

    7 days ago

    Toronto, Canada Apex Systems Full time

    Consultant, Training and CommunicationsApex Systems is a global IT services provider, and our staffing practice has an opening for a Consultant with a background in change management, training and communications to place at our client, a Big 5 bank.Client: Big 5 BankLocation: Hybrid – Thursday. Downtown TorontoDuration of Contract/Perm: 6-12 month...

  • Advance Communication and Engagement Consultant

    7 months ago

    Toronto, Canada Total Systems Solutions Consulting Inc. Full time

    **Advance Communication and Engagement Consultant - Generalist** **THE OPPORTUNITY** **Project Context** Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.8 million people in 20 diverse communities. The Advance Program is Fraser Health’s largest multi-year transformational program which will impact...