Guest Services Representative-2

2 months ago


Oshawa, Canada JLL Full time

JLL supports the Whole You, personally and professionally.

Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." You must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

WHAT YOU’LL BE DOING
Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools

Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services Kiosk

Interact with shoppers and retailers in a courteous and efficient manner

Sell shopping centre gift cards and balance sales to transactions;
Project a positive attitude over the telephone and in person;
Develop and maintain strong relationships with retailers and educate them about the centre's services

Assist guests by providing directions/information, answering questions, and performing other centre specific services

Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs

Conduct all service functions of the Customer Relations/Guest Services

Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, Gift with Purchase's, special event ticket sales, etc

Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan

Participates in special projects and assumes other duties and responsibilities as assigned

WHAT WE’RE LOOKING FOR
High school education

Previous customer service experience preferred

Positive attitude and a strong desire to provide excellent customer service

Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel

Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism

Strong written and oral communication skills, multilingual skills a plus

Conflict resolution/management skills

Must be friendly, approachable, proactive and solution focused;
Computer skills

Flexible and able to work weekends, days, nights and holidays

WHAT’S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate

Deep investment in cutting-edge technology to power your work

Comprehensive and competitive benefits plan

A supportive, caring and diverse work environment designed for your growth and well-being

If you are interested in this challenge, please submit your resume

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.



  • Oshawa, Canada Jones Lang LaSalle Incorporated Full time

    Guest Services Representative-2 page is loaded Guest Services Representative-2 Apply remote type On-site locations Oshawa, ON time type Part time posted on Posted 7 Days Ago job requisition id REQ354605 JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate...


  • Oshawa, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term position and the position may require evening, weekend, and holiday availability.The Guest Services Representative must ensure every customer interaction is carried out in a...


  • Oshawa, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...


  • Oshawa, Canada Palm Court Restaurant and Bar Full time

    **About us** Palm Court Restaurant and Bar is a small business in Oshawa, ON. Our goal is to provide staff with opportunities to help improve their skills and meet their greatest potential. Our work environment includes: - Flexible working hours - Growth opportunities - Lively atmosphere Newly Built Restaurant in North Oshawa Now Hiring All Positions We...


  • Oshawa, Canada JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...


  • Oshawa, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." You must ensure every customer interaction is carried out in a professional, courteous and...


  • Oshawa, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." You must ensure every customer interaction is carried out in a professional, courteous and...

  • Guest Service Agent

    2 months ago


    Oshawa, Canada La Quinta Hotel Oshawa Full time

    **How You’ll Shine** As a Guest Service Agent, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate...


  • Oshawa, Canada Campus Living Centres Full time

    **Campus Living Centres Inc.** **Residence Services Representative (RSR)** **1. Position Summary and Job Magnitude** The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and...

  • Guest Service Agent

    2 weeks ago


    Oshawa, Canada Courtyard by Marriott - Sunray hotels Full time

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate...

  • Guest Service Agent

    2 weeks ago


    Oshawa, Canada Courtyard by Marriott - Sunray hotels Full time

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match rate codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate...


  • Oshawa, Canada Courtyard by Marriott - Sunray hotels Full time

    The Night Auditor will play a pivotal role as the primary client contact, ensuring effective delivery of product and services through liaison between sales and operation departments, contributing to guest retention through personalized service and execution of company and brand initiatives. Job Functions: **Responsibilities**: - Prepare the daily night...


  • Oshawa, Canada Courtyard by Marriott - Sunray hotels Full time

    The Night Auditor will play a pivotal role as the primary client contact, ensuring effective delivery of product and services through liaison between sales and operation departments, contributing to guest retention through personalized service and execution of company and brand initiatives. Job Functions: **Responsibilities**: - Prepare the daily night...

  • Guest Service Agent

    2 weeks ago


    Oshawa, Canada Tommy Gun's Oshawa Full time

    **About us** Tommy Gun's Oshawa is a franchise of Tommy Gun's Original Barbershop, based in BC. We are fast-paced, supportive, fun, and are total pros at what we do. Our goal is to Be the Most Loved Barbershop in Canada -- by our Guests and our staff -- by providing a 5-Star experience to every person who comes through the door, and by treating our people...

  • Guest Service Agent

    3 weeks ago


    Oshawa, Canada Travelodge Oshawa Full time

    **Part - Time Front Desk Guest Services Agent** Availability must be flexible. Shifts can be in the morning hours (7am-3pm) and evening hours (3pm-11pm) Must be available to work Weekday evenings, Weekends, and on Holidays. Shift timings can vary depending on business needs. Hotel/Concierge front desk experience is required. Able to work in fast-paced...


  • Oshawa, Canada Enterprise Aviation Group EntAir Inc. Full time

    The **FBO Customer Service Representative** utilizes strong customer service skills as a company liaison to respond to inquiries and carry out requests from customers, vendors, team members and the general public. This position interacts with customers to create and foster long-term meaningful relationships; provides company switchboard and administrative...

  • Guest Attendant

    2 weeks ago


    Oshawa, Canada Traditions of Durham Retirement Residence Full time

    Guest Attendant  Part-time 4:30pm-9:30pm 7 shifts bi-weekly Aspira Traditions of Durham Retirement Living (Oshawa)  In this role, you'll do more than just fill a position; you'll forge enduring connections with the individuals who consider Aspira Traditions of Durham Retirement Living their home. This role offers the opportunity to provide heartfelt...

  • Guest Attendant

    2 weeks ago


    Oshawa, Canada Sienna Senior Living Part time

    Guest Attendant Part-time 4:30pm-9:30pm 7 shifts bi-weekly Aspira Traditions of Durham Retirement Living (Oshawa) In this role, you'll do more than just fill a position; you'll forge enduring connections with the individuals who consider Aspira Traditions of Durham Retirement Living their home. This role offers the opportunity to provide heartfelt care to...

  • Guest Attendant

    2 weeks ago


    Oshawa, Canada Sienna Senior Living Part time

    Guest Attendant Part-time 4:30pm-9:30pm 7 shifts bi-weekly Aspira Traditions of Durham Retirement Living (Oshawa) In this role, you'll do more than just fill a position; you'll forge enduring connections with the individuals who consider Aspira Traditions of Durham Retirement Living their home. This role offers the opportunity to provide heartfelt care to...

  • Guest Attendant

    2 weeks ago


    Oshawa, Canada Traditions of Durham Retirement Residence Full time

    Guest Attendant  Part-time 4:30pm-9:30pm 7 shifts bi-weekly Aspira Traditions of Durham Retirement Living (Oshawa)  In this role, you'll do more than just fill a position; you'll forge enduring connections with the individuals who consider Aspira Traditions of Durham Retirement Living their home. This role offers the opportunity to provide heartfelt...