Bilingual Contact Centre Rep Iv

2 weeks ago

Montréal, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- The Investment Services, Money-In Advice team is a fast paced, high volume, dynamic contact center environment. Understanding the synergy and dependency between the customer experience, sales and operational excellence, this team uses a balanced scorecard approach to measure the health and success of our business. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to delivering a superior customer experience.

**Job Requirements**
- Excellent customer service skills
- Superior interpersonal and communication skills
- Strong financial market knowledge in order to provide informational solutions and advice to all our customers
- Proven competency in sales interactions and ability to identify opportunities to grow the business in all channels (including retail/wealth partners)
- Ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
- An effective team player who enjoys taking an active and enthusiastic role in campaigns and achieving all business building initiatives
- Willing to participate in and contribute to all coaching activities
- IFIC not required, license will be part of training and must achieve a min passing mark. Having your IFIC is an asset.

**Additional Information**

**This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.**
- Mandatory Full Time Paid Training: Monday to Friday for 16 weeks from 9:00am to 5:00pm
- French and English required for this position.

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Financial Planning

**Job Category - Primary**
- Call Center

**Job Category(s)**
- Call Center

**Hours**
- 37.5

**Business Line**
- TD Wealth

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Quebec

**City (Primary)**
- Montreal

**Work Location**
- 7250 Mile End

**Job Expires**
- 28-Jul-2023

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