Automotive Estimator

1 week ago

Burnaby, Canada Craftsman Collision Full time

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada - but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career
- while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our commitment to excellence.

We're currently seeking an Estimator for our Metrotown location(5609 Imperial Street - Burnaby - BC). Estimators work together with the front office team as the front line responsible for ensuring exceptional customer service and sales. They educate customers and provide clear and accurate process steps to help them navigate the claims process. The position offers a competitive salary range going from $50,000 to $63,000 per year, 3 weeks paid vacation, and extended health.

KEY RESPONSIBILITIES
- Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience;
- Resolves customer service concerns and escalates to the Shop Manager where appropriate;
- Determines customer needs including estimate, repair booking and transportation requirements;
- Proactively takes steps to reduce customer effort;
- Interacts with customers in a professional and approachable manner;
- Educates customers about claims and repair process;
- Books estimate appointments over the phone when necessary;
- Provides prompt service to all walk-in customers;
- Inspect and reviews vehicles for damage for the purposes of providing an estimate;
- Utilizes Mitchell, Audatex and ALLDATA software to prepare estimates;
- Determines when a vehicle qualifies for the Craftsman Accelerated Production Program;
- Ensures vehicle pre-wash and mapping is complete as per The Craftsman Way;
- Prepares final bill for customer the day prior to vehicle pick-up as needed;
- Identifies and capitalizes on opportunities for sales;
- Works with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards;
- Contributes to the goal of closing all files within 24 hours of vehicle delivery;
- Supports company standards in SPARKLE, safety and security;
- Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external; and
- Other duties as assigned.

**Requirements**:

- Minimum of 1 year of relevant experience in a fast-paced, team-oriented environment;
- Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered;
- Experience in Mitchell Estimating, Audatex, ALLDATA an asset;
- Understanding of insurance policy and procedure;
- Basic knowledge of The Craftsman Way or lean management processes an asset;
- Strong verbal, written and listening skills;
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills;
- Demonstrated time management, problem solving, critical thinking and sound judgement skills;
- Strong interpersonal skills with customer service-oriented attitude;
- Proactive, detailed and organized;
- Demonstrated desire and aptitude for learning and development;
- Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years;
- Must be legally entitled to work in Canada with no restrictions.

**Benefits**

When you’re part of the Craftsman Collision team, you get valuable perks like extended health, professional development, certified training and more.

Your resume should clearly outline how your qualifications & experience fit this position.

Thank you for your interest in Craftsman Collision.

  • Automotive Service Technician

    1 month ago

    Burnaby, Canada Crompton Brothers Automotive Full time

    The person should be able to perform the following job duties and responsibilities for this job position: Inspect and test mechanical units to locate faults and malfunctions Inspect motor in operation, road test motor vehicles and test automotive systems and components Adjust, repair or replace parts and components of automotive systems Diagnose faults and...

  • Automotive Service Technician

    1 month ago

    Burnaby, Canada Crompton Brothers Automotive Full time

    The person should be able to perform the following job duties and responsibilities for this job position: Inspect and test mechanical units to locate faults and malfunctions Inspect motor in operation, road test motor vehicles and test automotive systems and components Adjust, repair or replace parts and components of automotive systems Diagnose faults and...

  • Automotive Service Technician

    4 weeks ago

    Burnaby, Canada Crompton Brothers Automotive Full time

    The person should be able to perform the following job duties and responsibilities for this job position: Inspect and test mechanical units to locate faults and malfunctions Inspect motor in operation, road test motor vehicles and test automotive systems and components Adjust, repair or replace parts and components of automotive systems Diagnose faults and...

  • Automotive Service Technician

    4 weeks ago

    Burnaby, Canada Crompton Brothers Automotive Full time

    The person should be able to perform the following job duties and responsibilities for this job position: Inspect and test mechanical units to locate faults and malfunctions Inspect motor in operation, road test motor vehicles and test automotive systems and components Adjust, repair or replace parts and components of automotive systems Diagnose faults and...

  • Automotive Estimator

    2 weeks ago

    Burnaby, British Columbia, Canada Craftsman Collision Full time

    Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada - but we're also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our...

  • automotive service technician

    1 month ago

    Burnaby, Canada Crompton Brothers Automotive Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: 2 years to less than 3 years or equivalent experienceTasksInspect and test mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components of automotive systemsRepair or replace mechanical...

  • automotive service technician

    4 weeks ago

    Burnaby, Canada Crompton Brothers Automotive Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceTasksInspect and test mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components of automotive systemsRepair or replace...

  • automotive service technician

    2 weeks ago

    Burnaby, Canada Crompton Brothers Automotive Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: 2 years to less than 3 years or equivalent experienceTasksInspect and test mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components of automotive systemsRepair or replace mechanical...

  • automotive service technician

    2 weeks ago

    Burnaby, British Columbia, Canada Crompton Brothers Automotive Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation:Expérience:EducationSecondary (high) school graduation certificate or equivalent experienceTasksInspect and test mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components of automotive systemsRepair or replace...

  • Appointment Coordinator

    2 weeks ago

    Burnaby, British Columbia, Canada Roshie Automotive Full time

    DUTIES AND RESPONSIBILITESWelcoming and answering customer inquiries, in person, over the phone, and online.Estimating the cost and time needed for repairsScheduling appointmentsPreparing repair orders by detailing the vehicle's problems and symptoms.Maintaining automotive records by keeping track of mileage, problems, and corrective actions.Suggesting...

  • Automotive Service Advisor

    2 months ago

    Burnaby, Canada Midas Full time

    Automotive Service Advisor - Assistant Manager At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The Service Advisor supports the Shop Manager in the...

  • Automotive Service Advisor

    4 weeks ago

    Burnaby, Canada Midas Full time

    Automotive Service Advisor - Assistant Manager At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The Service Advisor supports the Shop Manager in the...

  • Automotive Service Apprentice

    2 weeks ago

    Burnaby, Canada Canadian Tire 603 Full time

    **We are looking for a part time or full time Level 2-4 Automotive Service Apprentice with a passion for cars and the automotive industry!** **Summary** The Automotive Service Apprentice works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light...

  • Automotive Service Advisor

    2 weeks ago

    Burnaby, Canada Budget Brake and Muffler Auto Centres - Kingsway Full time

    Are you in search of a rewarding career with a progressive and reputable employer? Budget Brake & Muffler Auto Centres has been providing top-notch auto service across British Columbia for the past 50 years. We offer full service, automotive repair by experienced auto technicians trained in diagnosing and adjusting, repairing, and/or replacing automotive...

  • Automotive Service/sales Advisor

    3 weeks ago

    Burnaby, Canada Overland Garage Ltd Full time

    Job Title: Automotive Service/Sales Advisor About Us: Overland Garage was founded based on the vision to help bring the experience and expertise from Australia to the 4WD market in Canada. In 2019, we set off to multiple expeditions in various terrains, spanning some of the greatest and most remote destinations in Australia, including a solo trek reaching...

  • Service Advisor/writer

    2 weeks ago

    Burnaby, Canada BIG O TIRES Full time

    **Under New Ownership!** Big O Tires Gilley looking for an experienced Service Advisor to join our Team. **Responsibilities**: - Greet customers and provide excellent customer service - Listen to customer concerns and accurately document them - Schedule appointments for vehicle repairs and maintenance - Communicate with technicians to ensure timely...

  • Some Experience Office Worker and Experience Auto

    2 weeks ago

    Burnaby, Canada AAA Auto Collision Full time

    Our work environment includes: - Safe work environment - On-the-job training - Growth opportunities - Regular social events AAA Auto Collision is a family owned and operated business that has been providing the best service and highest quality body work in the area for over 25 years. We are looking for a skilled Auto Body Technician to help repair vehicles...

  • automobile mechanic

    2 months ago

    Burnaby, Canada Horizon Autobody Collision Ltd. Full time

    Education: Secondary (high) school graduation certificateExperience: 3 years to less than 5 yearsTasksInspect and test mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components of automotive systemsAdjust, repair or replace parts and components of truck-trailer systemsRepair or replace mechanical units or componentsTest...

  • automobile mechanic

    3 weeks ago

    Burnaby, Canada Horizon Autobody Collision Ltd. Full time

    Education: Secondary (high) school graduation certificateExperience: 3 years to less than 5 yearsTasksInspect and test mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components of automotive systemsAdjust, repair or replace parts and components of truck-trailer systemsRepair or replace mechanical units or componentsTest...

  • automobile mechanic

    4 weeks ago

    Burnaby, Canada Horizon Autobody Collision Ltd. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksInspect and test mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components of automotive systemsAdjust, repair or replace parts and components of truck-trailer systemsRepair or replace mechanical units or componentsTest and adjust...