Customer Logistics Representative

1 month ago

Markham, Canada The J. M. Smucker Company Full time

Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Company. For more than 120 years, The J.M. Smucker Company has brought families together to share memorable meals and moments. Guided by a vision to engage, delight, and inspire consumers through trusted food and beverage brands that bring joy throughout their lives, Smucker has grown to be a well-respected North American marketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands. In consumer foods and beverages, its brands include
_Smucker's_®,
_Folgers_®,
_Jif_®,
_Dunkin’ Donuts_®,
_Crisco_®,
_Café Bustelo_®,
_R.W. Knudsen Family_®,
_Sahale Snacks®, Smucker's_®
_Uncrustables_®,
_Robin Hood_®, and
_ Bick’s_®. In pet food and pet snacks, its brands include
_Rachael Ray_®
_Nutrish®, Meow Mix®, Milk-Bone®, Kibbles 'n Bits®, Natural Balance®, _and
_Nature’s Recipe®_. The Company remains rooted in the
_Basic Beliefs_ of
_Quality, People, Ethics, Growth,_ and
_Independence_ established by its founder and namesake more than a century ago. For more information about our Company, visit


WHY SMUCKER
_?_

In today’s ever-changing CPG industry, The J.M. Smucker Co provides a unique culture of passionate, proud individuals who are motivated to collaborate with one another internally, but still be competitive externally. Our warm, welcoming culture, thrives on bringing families together to share memorable meals and moments.

Our hybrid work model allows for an effective balance for all employees. Our facilities provide a sense of community where people will be proud to gather, work, and learn from one another.

Position Title: Customer Logistics Representative - 6 month contract

Reports To: Customer Director

Location: Markham, Ontario (Hybrid Work model)

As part of the Customer Replenishment team in Supply Chain, you will be managing a set of customer accounts and will work closely with the Account Lead to provide timely and accurate processing of orders and deduction clearance. The incumbent would have daily interaction with customers, brokers, sales, supply chain, distribution, and logistics.

ESSENTIAL JOB FUNCTIONS SUMMARY
- Communicate with internal and external stakeholders.
- Handle inputting orders, making changes and reviewing holds.
- Daily management of all orders as assigned; monitoring order status, resolving exceptions and interfacing with internal and external clients to meet customer order requests.
- Daily decision making relating to specific customer service issues such as order holds, changes, shortages and late deliveries.
- Support investigation of over ship/short ship/damage/situations and trade/non-trade related promotions as a result of deductions taken by customers.
- Trade and Non-Trade Deduction Management.
- Source backup documentation (debit notes and PODs) for deductions taken.
- Validate and clear deductions, engage customers, brokers and sales where required to resolve discrepancies.
- Monitor performance metrics for orders and deductions.
- Collect outstanding and unauthorized deductions, including supporting the collection process.
- Escalate order, delivery, customer late pick-ups, inventory and deduction issues to the Account Lead and Director, Customer Replenishment where appropriate.
- Process Credit notes related to Inventory returns, shorts, damages and price related discrepancies.
- Supply customer specific service reports and analysis as required.
- For continuous improvement and process enhancements, address order accuracy versus customer P.O. (lead times, price, deals).
- Perform analysis on target customers to improve customer performance metrics (invoice accuracy, on-time delivery and case fill rates).
- Work on special projects as required.
- Backup support for team members as required

QUALIFICATIONS
- Post-Secondary Education
- 1-2 years customer service experience
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Good problem solving skills and ability to resolve issues, fix root cause
- Proven ability to manage multiple priorities and adapt to changing needs of the business
- Strong team player with good interpersonal skills and a desire to work in a team environment
- Must be positive, passionate and willing to make a difference
- Good Computer skills (MS Office)

LI-MV1

LI-Hybrid

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