Enrolment & Information Management Specialist:

3 weeks ago


Hamilton, Canada Mohawk College Full time

**Enrolment & Information Management Specialist: Appendix D/Temp. Assignment(August 2023 - March 2025)**

**Status**:Appendix D/Temporary Assignment: August 2023 - March 2025

**Hours**:Monday to Friday; 35 hours/week

**Campus**: Fennell

**Pay Band**:H

**Rate of Pay**:$33.38

**Posting Date**:August 16th, 2023

**Closing Date**:August 22nd, 2023 at 7:00pm EST

We support and encourage the contributions of our diverse employees. Supported by a new strategic plan we are committed to nurturing an equitable, diverse and inclusive environment for everyone who learns and works at Mohawk. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Enrolment & Information Management Specialist**

The Enrolment & Information Management Specialist supports technical and daily operational aspects of data management, and data analytics for Mohawk International operations.

This includes a number of international systems as they pertain to enrolment management and conversion and agent management, including the configuration and customization of system components, the functional operation of the software, providing training and supporting end users, and creating and maintaining end user documentation.

This position also provides operational support and assistance to International for reporting and decision making based on data from Banner, COGNOS, OCAS IAS, Cohort Go, CRM, Google Analytics, Access databases and their relevance to international applicant conversion and other department performance metrics.

**Responsibilities**:
The duties of this position will include, but are not limited to the following:
**Supports Enrolment Process & International Applicant Funnel**
- ** **Creating and managing wait lists for international seats to determine the next qualified applicant to be considered when space is available.
- Creates and manages all technical aspects of applicant funnel spreadsheets, including data population, advanced formulas and macros, flow-throughs to other teams’ spreadsheets, and troubleshooting,
- Calculates conversion rate forecasting
- Segments and parses data sets for communication purposes

**Contributes to the Efficient Operations of the International Department Through the Following Support**
- ** **Works with Agent Coordinator in verifying and clarifying the accuracy of agents’ commission and forecasting payments.
- Updating the Operations Manager and co-workers on current statistical data on a daily, weekly, and monthly basis by generating reports.
- Manages departmental shared drive, including folder structure, file migration, permission levels, and security.

**Documentation & Reporting**
- ** **Under the direction from senior departmental staff, manipulates and inputs data from various college resources to inform college of trends appearing among clients/students, such as analyzing Cognos data for various conversion rates at key applicant stages
- In consultation with project coordinators and administrative users, reviews how data may be used to aid in servicing its respective clients/students.
- Consults and initiates, as needed, close communication with manager to assist in the preparation, manipulation, retrieval, compilation and analysis of data as required for various research projects.
- Creates or generates regularly (e.g., monthly) statistical reports for the project managers, Operations Manager, or coordinators as requested.
- Downloads OCAS data to create comparative reports various international enrolment analyses, such as program demand by global regions.

Other duties as assigned

**Qualifications**:
The successful applicant will have:

- A minimum of a three-year diploma in Computers, IT, Business, a similar field, or equivalent combination of education and experience
- Excellent knowledge of office information technology systems, complemented by strong prioritization, communication, interpersonal, organizational, and troubleshooting skills.
- Able to analyze and model data with the goal of discovering useful information, suggesting conclusions, and supporting decision-making.
- Minimum of three years of practical experience with office information technology systems and software such as student information systems and data visualization software.
- Proficient in data analytics techniques. Strong quantitative, analytical, data intuition and problem solving skills.
- Banner experience is highly preferred.
- Demonstrated commitment and understanding of human rights, equity, diversity and inclusion in the workplace. This would include experience communicating and working effectively with diverse clients and colleagues.

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the Colle



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