Enrolment Services

3 weeks ago


Hamilton, Canada Mohawk College Full time

**Enrolment Services & Systems Analyst**

**Status**:Full Time

**Hours**: Monday - Friday, 35 hours/week

**Home Campus**: Fennell

**Payband**: I

**Rate of Pay**:$38.01

**Posting Date**:January 22nd, 2024

**Closing Date**: January 26th, 2024 at 7:00 pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Enrolment Services & Systems Analyst**

Reporting to the Manager, Enrolment Services and Systems, the incumbent is a key member of the Registrar’s Office (RO) and is responsible for providing a combination of technical, business and operational support for the college’s enrolment systems to ensure proactive management of enrolment activities and data.

The incumbent supports the planning, evaluation and continuous improvement of enrolment services, systems and functions for the college via the development, implementation and maintenance of systems enhancements and efficiency across all RO related systems.

**Responsibilities**:
The duties of this position include, but are not limited to:
**Admissions - Banner and OCAS Modules**
- ** **Annual set-up and maintenance of the Banner Admissions module and all programs, as well as enrolment targets and updates through the year.
- Setting up the Banner Admissions system with all required data to allow for accurate processing of applicant data, as well as providing OCAS with required program data for each applicant cycle.
- Ensuring rigorous efficiency in developing and maintaining the calendar of pre-defined business cycle events to ensure all activities including, but not limited to: set-ups, system rolls and uploads, processes, system upgrades, and internal and external hard and soft communications, occur on time, in the proper order and with absolute accuracy according to the business cycles of all concurrent terms.
- Providing reports and statistics to department management of applicant and all-semester activity, thereby allowing appropriate actions to take place in order to achieve the college’s enrolment plan.
- Working closely with the Manager, Enrolment Services and Systems and Admission Advisors to apprise them of system issues, communicates statuses of applicant/program activity, as well as to address specific questions from Admission Advisors with respect to applicant records. Responding to these questions may require extensive investigation into applicant records and/or results of system processes.

**Communications**
- Ensures proper archiving, and statistical reporting, of correspondence sent to applicants thereby allowing reprints of correspondence as required.

**System Enhancements, User Support and Training**
- Is a key member to college teams responsible for testing and implementing new releases of all systems that affect the RO office. In addition, the incumbent is responsible for defining user testing requirements as well as completion of user acceptance testing to ensure system upgrades are operating properly.
- Developing and maintaining documentation for users.

**Proactive Monitoring & Quality Control**

***
- Analyzing needs and specifications to develop various types of reports for the RO or related departments.
- Analyzing data and business process mappings to identify gaps or changes that need to be addressed across the complete enrolment management cycle and document the solutions.
- Utilizing IT knowledge and expertise to support the spider web of systems within the College.
- Coordinates all activity related and not limited to the online exemption tool and Mohawk Applicant Status screen including assigning access levels, troubleshooting, monitoring the site and logging enhancement requests.
- Prepares test scripts and performs validation tests for and not limited to the online exemption process and Mohawk Applicant status screen after upgrades are made and follows through on necessary corrections.
- Runs various reports to find trends, anomalies and opportunities proactively.

Other duties as assigned.

**Qualifications**:

- 3-year Computer Science Technology diploma or a 3-year undergrad University degree in Computer Science or related field.
- Well-defined communication skills to articulate technical problems and solutions.
- Ability to work in Banner and become knowledgeable with upgrades, patches and versions that are implemented regularly.
- Experience in a role that demonstrates a high attention to detail is critical as this role is responsible for ensuring data integrity.
- Programming experience.
- In depth knowledge of the Banner forms and



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