Automotive Service Advisor

5 months ago


Carleton Place, Canada Carleton Place Ford Full time

Responsibilities:

- Greet customers and provide excellent customer service throughout their visit
- Listen to customer concerns and accurately document them
- Provide recommendations for necessary repairs and maintenance
- Prepare accurate estimates for repairs and obtain customer approval
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles
- Process payments and handle cash transactions
- Upsell additional services and products to customers

**Experience**:

- Strong mechanical knowledge and understanding of automotive repair processes
- Proven track record in delivering exceptional customer service
- Ability to effectively communicate technical information to customers in a clear and understandable manner
- Sales experience, preferably in a dealership or automotive environment
- Familiarity with automotive industry standards and practices

**Skills**:

- Excellent interpersonal and communication skills
- Strong problem-solving abilities
- Detail-oriented with the ability to multitask effectively
- Proficient in using computer systems and software for documentation and communication purposes

As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing exceptional service, accurate vehicle assessments, and effective communication throughout the repair process. Your expertise in automotive repair, customer service, and sales will contribute to the success of our dealership. Join our team today

**Job Types**: Full-time, Permanent

**Salary**: $34,316.73-$78,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to Commute:

- Carleton Place, ON K7C 0T6 (required)

Ability to Relocate:

- Carleton Place, ON K7C 0T6: Relocate before starting work (required)

Work Location: In person



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